I believe it was bugged, the avatar was never meant to be the reward ( I think the avatar was was one the rewards for reaching rogue rank in s2). The banner was always meant to be the seasonal contract reward from the start.
This is correct! The Seasonal Reward reflecting the S2 Ranked reward was a bug and this should have been resolved.
Thank you for fixing these issues. Also just a heads up, not sure if it's on your radar but we haven't received our banner for 30 ranked matches last season. I'm sure it isn't a priority but I just want to make sure it's known. Thanks again :)
Please be sure to put in a Hi-Rez Support Ticket and we'll take a look!
Hey Rogues,
Since the Season 3 update, we've actively investigated a series of crash reports from players and regularly reviewed game data. After careful examination, we noticed that many crashes were due to memory issues, and examined the current memory usage for all platforms to ascertain it’s cause.
We believe we have identified the cause and have some fixes that should drastically improve it with an upcoming hotfix.
We plan to make this hotfix available Friday and it will be larger than normal for Xbox and Playstation. While Switch players will receive the same update, they will have to wait a little longer for some of these memory fixes, as it requires a separate update. We will make announcements about the timing of this update as soon as possible.
We’re also making the following fixes for Xbox and PlayStation:
Goddamn, that’s f**ked up. They definitely didn’t think a lot of this shit through. It’s unfortunate. Upvoting for visibility.
We appreciate everyone bringing this to our attention yesterday, we're currently discussing how we're going to address it (something will be done).
I do have an account but for some reason it says my password is wrong, so I try to recover my password.. "Thank you, an email has been sent to the address on file." and the email never arrives. Edit:I suppose I've never had a Hi-Rez account, my bad, but what's the point of having the ability to send a support ticket without an account if it only works when you're logged into said account? also why it says it has sent me an email regarding recovering my password if the acount never existed in the first place? oh well.
You shouldn't need a hi-rez account to create a ticket. Please DM me the email you used when creating it and we'll see if we can see it.
Hi there! You should have received an email notification if your ticket was successfully submitted. What browser were you using when you put it in?
Hello again Rogues! A few of you have reported unlocking the "Dropping Bombs" avatar this week despite it being a Contract reward requiring the completion of 24 contracts. This avatar is in fact a reward for hitting R30 in the Season 2 of Ranked. This means if you have the avatar, congratulations, but it's for something else you did!
The reward currently being displayed is in error and the team is in the process of resolving this. It should be part of an upcoming hotfix we'll announce in the very near future.
External link →Hey there Rogues! We just wanted to inform you that we have temporarily disabled The Arena map while we review some performance and crash reports. Thank you to everyone who reported their experience and we'll update you once this map returns.
External link →Could you tell us what the plan is? If you know, that is. I know you're responding to/trying to help one individual member. But I think the issue is that it looks like most of us haven't gotten the conversion. The conversion was promised, so it seems like a pretty big issue. Do we each have to individually report the issue/contact a Hi-Rez staff member?
We'll make a statement as soon as possible but we're discussing the best way to execute this. We appreciate everyone's patience!
Yes and there is also no progress in Battlepass or account level.
We have some folks working on this now.
Strife KoR on Epic Games Strife_KoR- on PSN
Appreciate it!
Was this Team Deathmatch?
Could you provide me your in game name?
Don't report through Epic, that's useless. And if you're asking me where to report, I would say to send in a ticket. They generally do respond and look at them. I've sent plenty of tickets and they have responded and looked at every single one of them.
While I agree sending in a ticket is the best way to get specific attention, please do not refrain from sending in crash reports. The data we get from those is reviewed as a whole and is crucial to identifying common crashes (especially around Unreal) that we can see.
We do have some folks working on this yes. It 100% happens but right now we're tracking down how to reproduce it which will help us fix it. Appreciate your patience with it!
If you have a concern with the moderation team on the official discord, we're of course happy to hear them. We do have processes and policies these folks follow and in general they do a great job. That being said like anything people are human and there are quality control purposes.
Please feel free to DM me what information you have and we're happy to investigate.
Please let us know if you are still experiencing this!
So even if I buy cosmetics and emotes on Steam and play on Steam for good, I should NEVER remove Epic as my primary, correct?
Effectively no. Your purchases and progress are tied to a single account and if you change this, while that progress won't be deleted it will disappear.
Rogues!
The team nailed down an issue that was preventing players from claiming their free Season 2 Battle Pass. This should now be resolved and players should see be able to see and claim their content unlocked after closing and relaunching the game.
If you're still having issues seeing your content in-game file a support ticket for further assistance.
External link →We're looking into an issue impacting logins but potentially impacting the shop as well. We should have this resolved as soon as physically possible!
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