Ignasis

Hey @sarku

We cannot provide any refunds of materials or equipment unfortunately, as there is no MMO-like admin support for the game in official servers.
Apologies for the frustration.

Hey @Thea

We’ll send note to our team so they can consider adding an option to reset encumbrance points and other values modified via admin panel.
Thanks for your feedback.

It’s still very blurry, sorry

Hey @dniezby

We’ve moved your topic to the Suggestions forums as we think it belongs in there better
Thanks for the feedback, we’re taking note and sending it to our team.

We’ve received a few reports about some connectivity issues with some West Coast servers. We’re in touch with G-Portal to see what could be the issue at hand.

We’ve got in touch with G-portal about this, will update this message once we hear back

Edit: G-Portal identified some connectivity issues and they’re currently looking into it.

That is a really tiny picture. Could you share a bigger version of it so we can read the error message?

If you’re on the forums, just keep an eye on the Official News and Announcements section.
Or you can also follow us on Twitter and/or Facebook

Hey everybody,

We’re aware of a current issue that some players are using to obtain and store avatar tokens in unintended ways. This is being abused by a few players and clans to create unfair situations in some official servers. Our team is aware of these methods and are working on a fix thanks to the collaboration of our community. However, we do not have any estimate times regarding the launch of this fix.

After discussing it internally over the past few days and examining the situation many of you have reported, we’ve decided that the best way to proceed until this issue is patched live is to disable Avatar summoning on all official servers, all platforms, in effect immediately.

We’ve also been increasing our security measures to make sure players who have been negatively impacting the game via exploits, cheats and other methods cannot keep circumventing any sanctions applied to their accounts on PC.

We apologize for any frustrations ...

Hey @RWilczur

We cannot share any news about upcoming content yet. All we can say is that we’re working on cool new stuff. For the what and when, you’ll all have to keep your eyes peeled to our official communication channels as we can’t wait to show you all what we’ve been working on

We’re sorry for the frustration. We’ve identified the issue and our team is working on a fix. We’ll hopefully have better news to share about it soon

Hey @Bladesaint

We’ve taken a look at both servers reported and none has suffered any crashes for the past 7 days. What kind if error are you getting? Plus, are you experiencing this problem in other servers too or just those two ones?

Hey @Atikah

We’re aware of this problem and our team is still working on it. It’s also up on our Trello board for prioritization:

Hey @JayCee

We’re aware of this issue and it’s on our Trello board for prioritization:

That being said, our team is currently looking into it. No ETA yet.
Thanks for your feedback and apologies for the frustration.

To those who are experiencing these issues, could you let us know:

• Which server are you trying to connect to
• your country
• Your ISP
  So we can relay it to our team and see if there is any outage at the moment.
  Thanks.

Hey @chrisepowers

We usually prefer well-articulated and constructive feedback in order to proceed finding a solution for it. There is nothing to acknowledge at the moment, as most of these issues seem to be isolated. When there is outages in certain nodes and we’re notified about it, we acknowledge and inform about it.
In this particular case, server 1808 seems to be working normally, with some players in it at the moment. Should there be any problem with it, please use the link provided by @Cauthey or send us your feedback in the appropriate section following the advice in this other thread:...

Hey @hello0805

There is no automatic bans because of selected player name. If you truly are banned, it will pop up as a message when you try to join the server. In that case, blocking you from accessing that server is the intended situation. Otherwise, it could be a temporary connection problem. Try joining another server and see if it works correctly there.

Hey @Dasum

Welcome to our community.
We’ve taken a look at the activity of that server and we couldn’t see any performance issues. Are those crashes only affecting your client? Could you let us know about your system specs so we can try to isolate the issue?
Thanks in advance.

Hey @chrisepowers

Additionally to what @Meo and @Cauthey suggested, have you tried to flush the DNS following the steps we mention in this thread:

We’ve taken steps to stop that from happening in the future.