Hey, do you think there could be an update about the status of this issue? A bunch of my clan mates were talking about it in chat the other day, and the gist of the conversation was that you guys aren’t aware of the issues.
Since it obviously seems like you are aware and are investigating, I think it’d go a long way for building trust if you publicly acknowledged the issue and gave an update. (Especially as infrastructure was mentioned as a priority in the latest gazette!)
Progress is slow but we're still at the same point. Sadly the full investigation and work into solving the issue will be done after christmas break is over, the last update of the year is being released next week which also adds a lot of necessary metrics to the game to help us figure out what the issues are.
My gut feeling is that it's a hardware issue since the leagues worlds are on "fresh machines", as there hasn't been any notable updates to the game that should cause what we're seeing.
Sorry I couldn't give anything more helpful :[