JagexJD

Hey Maximus,

Going to reach out directly to grab an address from you. On behalf of the team, I'm really sorry you've not received your Gnome as of yet; I'll do some digging to find out what the reason is for it, but obviously there is no excuse.

Thank you for raising, and we'll try to sort something for you.

Thanks for letting us know. I believe this has since been hotfixed over today.

We've now credited those who used keys prior to the last night's hotfix at the rate of 1 token per 15 chests opened (which is in line with the rarity post-hotfix).

Thanks for your patience on this. If you need any further support on this issue, please let us know.

I don't know at this moment, but I would imagine that if we were to include more it'd be a combination of both.

Hello everyone,

We've seen a few players concerned with the rates of receiving Ice Tokens during the current Dragon Chests promotion.

Whilst the rates aren't as rare as perhaps speculated, we've reviewed the current balancing and determined the drops are much harder to receive than originally intended. As a result we'll be changing the rarity of the Ice Tokens from Purple to Red for the duration of the promotion - this has just been hotfixed.

If you have already used keys during the promotion prior to the hotfix, we'll be crediting your accounts with the equivalent amount of Ice Tokens as per the intended balancing (we'll confirm full denominations tomorrow).

We'll have more for you tomorrow. Thanks for your patience, and we apologise for any inconvenience caused.

EDIT: posting out a fresh thread, but...

01/10/20: 15:53 -

A quick update on the Ice Tokens

We've now credited those who used keys...

Hello everyone,

We've seen a few players concerned with the rates of receiving Ice Tokens during the current Dragon Chests promotion.

Whilst the rates aren't as rare as perhaps speculated, we've reviewed the current balancing and determined the drops are much harder to receive than originally intended. As a result we'll be changing the rarity of the Ice Tokens from Purple to Red for the duration of the promotion - this has just been hotfixed.

If you have already used keys during the promotion prior to the hotfix, we'll be crediting your accounts with the equivalent amount of Ice Tokens as per the intended balancing (we'll confirm full denominations tomorrow).

We'll have more for you tomorrow. Thanks for your patience, and we apologise for any inconvenience caused.

Hello everyone,

We've seen a few players concerned with the rates of receiving Ice Tokens during the current Dragon Chests promotion.

Whilst the rates aren't as rare as perhaps speculated, we've reviewed the current balancing and determined the drops are much harder to receive than originally intended. As a result we'll be changing the rarity of the Ice Tokens from Purple to Red for the duration of the promotion - this has just been hotfixed.

If you have already used keys during the promotion prior to the hotfix, we'll be crediting your accounts with the equivalent amount of Ice Tokens as per the intended balancing (we'll confirm full denominations tomorrow).

We'll have more for you tomorrow. Thanks for your patience, and we apologise for any inconvenience caused.

So, we touched on some Orthen questions yesterday (there will be more coverage in the coming weeks) - things like the alternative Construction method, Solo Boss, and Halloween content we'll allocate specific time to discuss and share with you guys in standalone streams throughout the year.

Amazing work. I'd definitely be 99 in an IRL beer skill.

There will be 20 on launch, with a view to potentially adding more over time.

(there'll be 6 badges, 6 emotes, and 15 trading cards too (although the trading cards won't be available exactly on launch - we're hoping within the first week).

Congrats!

Should be fixed with today's impending update.

Just to confirm: it's a legitimate email from a third-party research company we're using.

Unfortunately not - it'll only count from hours played on the Steam platform when we launch (this is a Steam limitation).

We'll start with 20 (some are composite goals that encompass many pre-requisites) and I believe the plan is to potentially add more as we go through.

I bet he'd like Fruit Chute.

I think this may be something we keep under wraps for now. I'd personally like to keep it as a surprise, but not sure if we'll show it in the next couple of weeks.

It should do (if you're eligible for them, obviously)!

The plan is that Bonds will not be tradeable on Steam Marketplace.

Things are getting Steamy in Gielinor....