Mayra

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exile,

Thank you for reaching out to us. Is the player able to join other servers or even official servers?

It would be great also if they could submit a ticket to our Help Center so our team can check for any restrictions to their account.

We hope to hear back from you.

Greetings,

Please submit your bug report on the correct thread and with the provided template so we can assist you.

Once you start a new post on any of those categories the template will show. Make sure to fill i...

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Greetings @DaVice,

Thank you for reaching out once more. We asked the team to consider your request if no further investigation is required from their end.

Have a great week!

Greetings Exile,

Thank you for reaching out to us. Can you share with us if your PC was properly connected to the internet when you tried to purchase the coins?

Also, please share the game mode. (Singleplayer, co-op, online on Official server or private one)

We await your reply.

Greetings Exile,

Please also share a screenshot of your inventory where it shows the general content and how heavy it is.

Thank you in advance.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Greetings Exile,

Thank you for reaching out to us. Could you try to access an Official server?

Create a character and finish the intro cutscene. Once you are able to move around, leave the server and try to join your singleplayer game.

Please let us know if the issue still persists after these steps.

Greetings Exile,

Thank you for your report. Can you please share with us what religious tool you tried using?

Thank you in advance.

Greetings Exiles,

Thank you for your report. Can you please share your logs with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings @Soulsea,

Thank you for the information. Can you also share your Funcom ID, please?

We hope to hear back from you.

Greetings Exile,

In the future, please consider using the bug template to speed up the registering of your report.

Can you share with us if you noticed this situation on Singleplayer or Online match?
If online, please share the server number.

We await your reply.

Greetings Exile,

In the future, please consider using the bug template to speed up the registering of your report.

Can you share with us if you noticed this behavior on Singleplayer or Online match?
If online, please share the server number.

We await your reply.

Greetings Exile,

Thank you for your report. Can you please share the MS Info log?

In order to generate an MSInfo file please follow the steps below:
1 - Press Win+R and in the displayed dialog box type “msinfo32”
2 - It should show a new screen called “System information” where underneath it should display “File”, click “File” while “System Summary” is highlighted and then “Export”
3 - Name your file as you see fit and save it to an easy-to-find location
4 - Send that file our way

We await your reply.

Greetings Exile,

Thank you for your report. Can you share with us the original name of that follower?

Also, do you see the same behavior bringing other followers to combat?

We await your reply.

Greetings Exile,

Thank you for your report. Can you please share your logs files with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exiles,

Thank you for your report. Can you please share your logs files with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exiles,

We are working on a new hotfix to assist in solving this situation to be released soon.

Once again, we would like to thank you all for your patience and understanding.

Have a nice week!