Mayra

Mayra



30 Jan

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Thank you for your report. Can you please share your logs with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings @Soulsea,

Thank you for the information. Can you also share your Funcom ID, please?

We hope to hear back from you.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

In the future, please consider using the bug template to speed up the registering of your report.

Can you share with us if you noticed this situation on Singleplayer or Online match?
If online, please share the server number.

We await your reply.


29 Jan

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

In the future, please consider using the bug template to speed up the registering of your report.

Can you share with us if you noticed this behavior on Singleplayer or Online match?
If online, please share the server number.

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share the MS Info log?

In order to generate an MSInfo file please follow the steps below:
1 - Press Win+R and in the displayed dialog box type “msinfo32”
2 - It should show a new screen called “System information” where underneath it should display “File”, click “File” while “System Summary” is highlighted and then “Export”
3 - Name your file as you see fit and save it to an easy-to-find location
4 - Send that file our way

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you share with us the original name of that follower?

Also, do you see the same behavior bringing other followers to combat?

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share your logs files with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Thank you for your report. Can you please share your logs files with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

We are working on a new hotfix to assist in solving this situation to be released soon.

Once again, we would like to thank you all for your patience and understanding.

Have a nice week! :slight_smile:

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

In the future, please consider using the bug template to speed up the registering of your report.

Can you share with us if you noticed this behavior on Singleplayer or Online match?
If online, please share the server number and your Funcom ID.

Feel free to reach out in private if you prefer.
We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you share more information with us?

Please let us know if this is happening only when you log in to the server or at random.
Can you also tell us what type of building pieces are placed in the problematic areas?

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

@Slc we regret that your situation hasn’t been solved yet. Could you share the number of the first ticket you sent?

We’ll ask the team over our Help center to follow up as soon as you share the number.

Thank you for reaching out.
Have a nice week!


26 Jan

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

To continue this investigation our team asked for a bit more information. Please reply to this message with:

  1. Server number
  2. Character and clan name
  3. Funcom ID
  4. Last date and approximate hour you experienced this situation

We urge you to take a moment and fill in all the requested data. This will help us find the exact moment the issue happened within the server logs and assist in pinpointing what’s happening.

Thank you so much for your attention and support.


25 Jan

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Have you tried without any active mods as well?

We await your reply.


23 Jan

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Please follow the steps to verify your game files:

  1. Open Steam
  2. In Library, click with the right button on the game and select “Properties”
  3. Select the Local files
  4. Select Verify integrity of game files….

If the issue persists, please feel free to reach out in private and share your logs with us.

Thanks in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share the location where you noticed the follower wasn’t behind you anymore?

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day! :slight_smile:

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share a screenshot of your event log?

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.


22 Jan

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. We asked our team to investigate the server.

If needed we’ll update this thread with more news.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Thank you for reaching out to us. We asked our team to investigate the server.

If needed we’ll update this thread with more news.