Mayra

Mayra



26 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Could you share a screenshot better showcasing what you see in the area instead of the statues?

We hope to hear back from you.


25 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

We appreciate your messages and we’re still trying to understand what can be the common ground between you all.

  1. Can you all share if your console is on a wired or wireless internet connection?
  2. Also, what model is your PlayStation console?
  3. Do you have a digital or physical copy of the game?
  4. Do you use family share or have more than 1 account playing Conan Exiles on the same console?

We hope to hear back from you!

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Can you share the server number, please?

Also, please share the clan and character names.

Thanks in advance.


20 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Can you share with us if you are the only one playing on the server?

Also, if possible, could you share some screenshots or a short video to better showcase the issue?

We hope to hear back from you! :slight_smile:


19 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share your saved file with us?

You can find it by following:

XboxGames\Conan Exiles\Content\WindowsServer\ConanSandbox\Saved

It should be the “game” file for Exiled Lands or “dlc_siptah” for Isle of Siptah.

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.


18 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. By any chance, have you changed any settings when starting your single-player game?

We hope to hear back from you. :slight_smile:


13 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Could you share some examples of weapons (names) that you have tried using during the emotes?

Thanks in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

In the future, please consider filling in the bug template so we can take basic questions out of the way.

Can you share the game mode or server number where you noticed this issue?

Also, if not an official server, can you tell us if you have any mods installed?

Thanks in advance. We hope to hear back from you! :slight_smile:


12 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for getting back to us. In that case, could you tell us if you can craft anything from the character’s inventory crafting?

Also, can you take a screenshot of a workbench menu showing the crafting button greyed out?

We hope to hear back from you.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Please follow the steps to verify game files:

  1. Open the Xbox app for Windows.
  2. In My Library, select the game title.
  3. Select the More options () button and choose Manage.
  4. Select Files and then Verify and repair.

If the issue persists, here are some other troubleshooting articles for the Game pass version.

Please let us know if you need further assistance and we’ll be glad to review your case. :slight_smile:...

Read more
Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for the file. We’ll ask our team to proceed with an investigation.

Have a good day! :slight_smile:


11 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

We appreciate the feedback and input regarding this issue. We’ll ask our team to investigate it.

However, please remember this section of the forum is destined for bug reports. While we appreciate feedback, comments derailing the subject of simply sharing an opinion on the matter would be best if shared under the “general discussion” or “feedback” sections.

Thank you for understanding.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

We appreciate your report. Can you please share the server number with us?

Also, please share the in-game map location where the followers were before the incident.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Could you record a short video to better showcase the situation?

Also, please share a screenshot of the map while pointing to the location where you are stuck.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Could you share a short video to better showcase the situation?

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share the exact location where this happened by taking a picture or screenshot of the in-game map?

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. We’ve updated your forum rank. You can now send files and links.

Can you please share your Log file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Our team is working on optimizations that should assist with crashes such as the one you reported.

Please keep an eye out for it on future patch notes.

Have a nice week! :slight_smile:


07 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Please ensure that your save is stored on the Xbox cloud before trying each of the following:

  • Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnect it from the power outlet for a couple of minutes, then try loading it into your Singleplayer session.

  • Try to perform a soft factory reset while keeping games and apps.

  • If the above procedures don’t help, please try to perform a full reinstall of the game.

We hope these steps help, if they don’t please do not hesitate to contact us again.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for the additional information. We’ll ask our team to investigate your case.

Please keep an eye out for your forum notifications as we might reach out if we need other details.

Have a nice day! :slight_smile: