Mayra

Greetings Exile,

Thank you for your report. Please follow the steps to verify game files:

1. Open the Xbox app for Windows.
2. In My Library, select the game title.
3. Select the More options (…) button and choose Manage.
4. Select Files and then Verify and repair.

If the issue persists, here are some other troubleshooting articles for the Game pass version.

Please let us know if you need further assistance and we’ll be glad to review your case. ...

Greetings,

Thank you for the file. We’ll ask our team to proceed with an investigation.

Have a good day!

Greetings Exiles,

We appreciate the feedback and input regarding this issue. We’ll ask our team to investigate it.

However, please remember this section of the forum is destined for bug reports. While we appreciate feedback, comments derailing the subject of simply sharing an opinion on the matter would be best if shared under the “general discussion” or “feedback” sections.

Thank you for understanding.

Greetings Exile,

We appreciate your report. Can you please share the server number with us?

Also, please share the in-game map location where the followers were before the incident.

Thank you in advance.

Greetings Exile,

Thank you for your report. Could you record a short video to better showcase the situation?

Also, please share a screenshot of the map while pointing to the location where you are stuck.

Thank you in advance.

Greetings Exile,

Thank you for your report. Could you share a short video to better showcase the situation?

Thank you in advance.

Greetings Exile,

Thank you for your report. Can you please share the exact location where this happened by taking a picture or screenshot of the in-game map?

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exile,

Thank you for your report. We’ve updated your forum rank. You can now send files and links.

Can you please share your Log file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exile,

Our team is working on optimizations that should assist with crashes such as the one you reported.

Please keep an eye out for it on future patch notes.

Have a nice week!

Greetings Exile,

Thank you for reaching out to us. Please ensure that your save is stored on the Xbox cloud before trying each of the following:

• Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnect it from the power outlet for a couple of minutes, then try loading it into your Singleplayer session.

• Try to perform a soft factory reset while keeping games and apps.

• If the above procedures don’t help, please try to perform a full reinstall of the game.

We hope these steps help, if they don’t please do not hesitate to contact us again.

Greetings,

Thank you for the additional information. We’ll ask our team to investigate your case.

Please keep an eye out for your forum notifications as we might reach out if we need other details.

Have a nice day!

Greetings Exile,

Thank you for your report. Can you share with us if you tried changing the USB port?

If possible, make sure to check and update your mouse drivers as well.

We hope these suggestions help!

Greetings Exile,

Thank you for your report. Can you please share a screenshot of the event log with us?

Also, can you let us know if you leave the game on stand-by or exit completely after you’re done with your play session?

Thank you in advance.

Greetings Exile,

Can you share your base location with us? Please take a screenshot of the in-game map while pointing to where the base is.

Feel free to reach out in private if you prefer, by sending a direct message to @Community

We appreciate your support.

Greetings Exile,

We’ve updated your forum rank to allow you to send images and links. Please share a screenshot of the event log so we can better assist you.

We hope to hear back from you.

Greetings Exile,

Thank you for your report. Can you please share your Log file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings,

Please submit your bug report with the provided template so we can assist you.

Once you start a new post the template will show. Make sure to fill in all the information requested.

Thanks in ad...

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Greetings,

Thank you for the ticket number. We’ll ask our team over at the Help Center to take a look as soon as possible.

Have a nice week!

Greetings Exile,

Thank you for your report. Can you please share the server number with us?

Also, can you share a screenshot of the in-game map while pointing to where exactly was your base?

As well as your clan’s name. If you play solo, your FuncomID instead.

Feel free to reach out in private via direct message if you prefer.