Mayra

Mayra



27 Feb

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for getting back to us. We’ll proceed with sending your case to our team for further investigation.

Please keep an eye on your forum notifications as we might reach out again if we need more information.


26 Feb

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Could you tell us if either of you tried also using a cabled connexion?

Also, what map were you trying to initiate your play session? Isle of Siptah or the Exiled Lands?

We hope to hear back from you.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Would you be able to record a short video better showcasing the issue?

Also, please share the original name of each follower you noticed behaving erratically.

We hope to hear back from you.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share the approximate date and hour when this happened?

Also, please share the base location, your character, and your clan’s name. If you play solo, please share your FuncomID instead.

If possible, share the event logs of the time of the situation as well.

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Thank you for the ticket numbers. We’ll ask the team over at the Help center to review them as soon as possible.

Have a nice week! :slight_smile:

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share the approximate date and hour when this started happening?

Also, please share the base location and your clan’s name. If you play solo, please share your FuncomID instead.

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share your Log files with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share your saved file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved

It should be the “game” file for Exiled Lands or “dlc_siptah” for Isle of Siptah.

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Could you please share the ticket number where you got that response?

We’ll follow up with the Help Center’s team to make sure everything is up to standard.

We hope to hear back from you.


23 Feb

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Read more

22 Feb

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Is the player able to join other servers or even official servers?

It would be great also if they could submit a ticket to our Help Center so our team can check for any restrictions to their account.

We hope to hear back from you.


21 Feb

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please submit your bug report on the correct thread and with the provided template so we can assist you.

Once you start a new post on any of those categories the template will show. Make sure to fill i...

Read more
Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Read more

19 Feb

Comment
    Mayra on Forums - Thread - Direct

Greetings @DaVice,

Thank you for reaching out once more. We asked the team to consider your request if no further investigation is required from their end.

Have a great week! :slight_smile:


09 Feb

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Can you share with us if your PC was properly connected to the internet when you tried to purchase the coins?

Also, please share the game mode. (Singleplayer, co-op, online on Official server or private one)

We await your reply.


08 Feb

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Please also share a screenshot of your inventory where it shows the general content and how heavy it is.

Thank you in advance.


05 Feb

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Read more
Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Could you try to access an Official server?

Create a character and finish the intro cutscene. Once you are able to move around, leave the server and try to join your singleplayer game.

Please let us know if the issue still persists after these steps.


30 Jan

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share with us what religious tool you tried using?

Thank you in advance.