NW_Mugsy

Nope, you are interpreting what I am saying in bad faith to be sensational.

What I am saying is they often use target sample group criteria for surveying. Again, I am not part of the research team or an expert in data sourcing, but I did not say anything about who receives surveys. You created that to tell a story that bolsters your existing position on the topic.

We do surveys often, but they don’t go to all players, so keep your eyes open should you receive one. I am not part of the research team, so I can’t speak in depth about each campaign and who they are targeting but I see and discuss the resulting reports with them, so I can confirm it is happening.

Hey folks, Polls aren’t a stand alone source of truth, but we do poll our players, often through in-game surveys but not through the forums because generally a small percentage of our total players visit the forums and they tend to have some shared qualities that skew the data. So if you see a survey pop up please be sure to complete it!
The forums are great for collecting feedback and listening to or participating in discussions on topics to better understand them then pair that with other inputs but no one approach is really a source of truth.

You can find the December PTR patchnotes here: December PTR Patch Notes
We’ll work to get them up earlier in the future.

No, I am linking to notes provided by the actual team, this was not generated from Reddit datamining.

We hear your ask and we have posted December PTR Patchnotes here: December PTR Patch Notes

Please keep in mind these patch notes are for the PTR and may not reflect Update 1.2 on the live game.

Thank you for surfacing this concern, hopefully it is clear in this case our intended use of the word Turkey refers to the in-game animal. We will share your concerns with the team. If anyone in-game violates our Code of Conduct with hate speech or racist remarks please be sure to report them as this behavior is not tolerated.

I think there is a disconnect. For PTR we generally provide notes on where we want folks to test but have not posted full release notes for those tests. I am referring to live product release patchnotes. Update 1.2 would be a live product release.

As mentioned above, I understand that we have dropped the ball on providing fully comprehensive patch notes in the past and when Update 1.2 releases our goal is to include all the changes introduced. I don’t think we’ll be perfect but we know this is a place we have to improve.

If I am saying anything patronizing please let me know, that isn’t my intention or how I feel as I am responding. So if there are things coming off that way definitely not what I mean to do.

I agree with you in that we need to continue to iterate on how to use PTR to get the most out of the feedback we receive from testers prior to that build being tagged for release.

If you are talking about PTR feedback, we should be providing a list of areas where we want folks to test. If you are talking about live game feedback we hope that people play and experience the changes then provide feedback on how it has impacted how gameplay feels. For example, when we have a major update we likely won’t put up focused feedback threads for 48 hours so folks can actually play the changes and report on their experiences and pair that with data.

New World is a living game, it will change a lot and the team will listen to feedback, implement changes, listen to feedback and implement changes and so on.

Yes, there have been mistakes made and we will have to earn back any trust we have lost.

Unfortunately, while we collected valuable feedback during the last PTR it requires additional time to implement so folks rightfully felt like it was not heard at all. We do care about feedback, the team is listening, and we will continue to work with our players to shape New World.

Unfortunately I can understand assigning malice to error. We’ll have to improve in order to earn the benefit of the doubt in this area.

Thank you for sharing your feedback on weapon balance. It is noted. In the future please don’t frame your personal feedback as an ultimatum on behalf of all players.

I understand emotions are running high but please do your best to keep in line with our Code of Conduct. Please do not target staff members or direct vulgarity at the team. We want to hear your critical feedback but we won’t tolerate personal attacks. And before you say there weren’t any, moderation has already removed them.

Update 1.2 has not released yet. If you re-read the PTR article you will see that we will provide the full patch notes for Update 1.2 when it releases.

We will collect all the feedback we receive from the response to patchnotes, from the gameplay experiences on the PTR and following all changes to the live game and share them with the team to help guide future decisions.
I understand, really, that folks feel unheard and that these changes don’t reflect the feedback some of you have been providing.

Again, I understand that the delay between feedback provided and feedback implemented is frustrating. The team does hear the feedback we receive and it is important to us.

Our goal is always to do what is best for our players and New World. We do listen and care about feedback, we gather feedback from a wide variety of places, and data from how the game is played. Sometimes the implementation of that feedback can take time or is introduced in steps but feedback is a critical guiding force for the team.