Natalino

Natalino



22 Sep

Comment
    Natalino on Forums - Thread - Direct

I have to ask, did you try to restart your PC?

Comment
    Natalino on Forums - Thread - Direct

Try closing the launcher, restart your computer, exempt the game to your antivirus/firewall, then launch the game as an Administrator. In addition, please make sure that you have a stable wired internet connection and there are no other programs running in the background that could be affecting your connection stability.

Comment
    Natalino on Forums - Thread - Direct

We have received similar reports regarding this issue, please follow the steps below to fix the issue:

- Logout from the Launcher, restart your computer, then log back in.
- Launch the game using the Battlestate Games Launcher which is found in the Battlestate Games Folder.
- Run the game as an Administrator.
- Exempt the game to your antivirus/firewall.

If the steps above were unsuccessful, try switching from manual servers to auto-select servers. If all fails, contact support.


13 Sep

Comment
    Natalino on Forums - Thread - Direct

Post has derailed from the initial discussion. That said, I will be locking this. 

For the main question of the OP, such things are not available for reporting or reviews. We actively get reports from staff members about names and we take care of those on a small scale but nothing in a major report process manner. This is also more complicated than a simple action. Imagine the review process, the appeal (because who knows what led it to this) and also legal aspects of it after user is banned/suspended. 

 

Simple solution is, do not add random people, ignore and more on. This is more of my personal suggestion and knowing how the internet can be, you simply cannot fight it.

Comment
    Natalino on Forums - Thread - Direct

Please utilize our report system via Launcher for players with suspicious activities. It is on Bug Report, choose the category "Suspicion of using cheats".

22 hours ago, Andy_Larkin said:

Interesting marketing concept from BSG - Earn all the eod version money but dont react on hacker lul

 

I respect your opinion but as a marketing expert and a business person, cheaters do not help with neither marketing nor business. They are actually bad for both. That is why the anti-cheat industry is huge. If it was good for marketing and business, BattleEye and others would have been out of business. 

That said, cheaters are actively getting banned and it is an actively ongoing battle. Thanks!

Comment
    Natalino on Forums - Thread - Direct

Appreciate the help however this fix won't be applicable to everyone. We are working on a permanent fix for the said issue and we will inform everyone once we are finish. Thanks for sharing this for those that it will work for.

Comment
    Natalino on Forums - Thread - Direct

I suggest creating a ticket for this kind of issue.

NOTE: I found a Reddit post 1 month ago having the same issue and a few players reporting the same as well. You can link that in your report too. 

https://www.reddit.com/r/EscapefromTarkov/comments/i1a9zq/building_guns_with_presets_broken/

Comment
    Natalino on Forums - Thread - Direct

Did you make sure there are enough available and don't need to wait for trader reset? 

Comment
    Natalino on Forums - Thread - Direct

There are currently no trial keys available. We are currently not handing out keys unless they are to be used for raffles, competitions and/or giveaways by our staff.

I suggest keeping an eye out for the raffles and/or giveaways to get a chance to win one, otherwise there is no other way to get a trial key at this time.


11 Sep

Comment
    Natalino on Forums - Thread - Direct
7 hours ago, fumas said:

I cant login because my email account was disabled due to inactivity and when i login it requires the verification cod that i cant access so can anyone please help me with this?

I suggest creating a ticket for this kind of issue as it will require you to provide information that are not meant to be shared in public.

Comment
    Natalino on Forums - Thread - Direct

We have received similar reports regarding this issue, please follow the steps below to fix the issue:

- Logout from the Launcher, restart your computer, then log back in.
- Launch the game using the Battlestate Games Launcher which is found in the Battlestate Games Folder.
- Run the game as an Administrator.
- Exempt the game to your antivirus/firewall.

If the steps above were unsuccessful, reinstall Battlestate Games Launcher then try it again.

Comment
    Natalino on Forums - Thread - Direct

Have you tried playing other games? Did you experience the same issue? There different factors to consider in order to determine the cause of this. It maybe that:

- Your graphics card driver is not up to date.
- Corrupted driver software (reinstall from scratch)
- There is a chance you have an overheating issue.

Try to check if your graphics card driver is updated. If yes, try to install a different graphics card driver version. In addition, try to install an application that can monitor the temperature of your hardware and check to see which one emits the highest when playing Escape From Tarkov.

 

You might also want to Google this issue since you can find different ideas related to your system (regardless of the game). Start with: "Monitors randomly shut down while playing a game"

 

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Comment
    Natalino on Forums - Thread - Direct

As stated when we released patch 0.12.7.8334, for problems with stocks: we recommend to remove mods that might interfere with folding the stock (AK sight, rubber on the stock, etc.)

Comment
    Natalino on Forums - Thread - Direct

I understand the Middle East is very big so I am unsure if the issue is for your region or the majority of Middle Eastern players. For others in the region, is this an issue for you guys? (We are also checking with our emissaries now). 

 

And what country are you from?


10 Sep

Comment
    Natalino on Forums - Thread - Direct

Could you report this using the launcher, please? 

 

The best immediate fix for you would also be to take actions to lower your ping such as playing in a closer server, more stable internet, etc. I know most cases it would be out of your control though.

Comment
    Natalino on Forums - Thread - Direct

How often do you experience this issue? If ever the issue occur again, close the game, make sure the game is exempted to your antivirus/firewall, try launching it as an Administrator. If the steps above didn't solve the issue, please send a support ticket together with your logs (located in the game folder, Its the dated time stamped folders) please submit the latest one.

 

Also did you try to change your servers in the launcher? Is your internet connection wired and stable? Have you ever played without any issues before? 

Comment
    Natalino on Forums - Thread - Direct

Try closing the launcher, restart your computer, exempt the game to your antivirus/firewall, then launch the game as an Administrator. If the issue persists, please send a support ticket for us to further assist you. Try reinstalling the launcher as well. 

 

Also, heads up, this is the English forums and you can only post in English on here. Thanks!

Comment
    Natalino on Forums - Thread - Direct
22 hours ago, NerdCoreTV said:

Hi there I made a post - a few hours ago - about "Rogue Scavplayers and no punishment" also there were answers, and I can see the notification, if I wanna access the thread shows this "Sorry, there was a problem You are not authorized to view this content Error code: 2F173 / K!"

was the topic erased? and if so: why?

You should be able to see it now. Thanks!

Comment
    Natalino on Forums - Thread - Direct

There are different factors to consider to determine the cause of this issue. Since it's been a while since you last played, have you recently updated the driver of your graphics card? If yes, try to install a different graphics card driver version. In addition, try to run the game as an Administrator. You should not see such drastic change in lowered performance within this period of time. Something have changed on your side.


09 Sep

Comment
    Natalino on Forums - Thread - Direct

What do you mean by "doesn't work with you"? Can you elaborate more on this for us to better assist you.

Clean browser files or try to do it on another browser as well.