devtrackers.gg
Hello!
Looking through this information it does sound different to the original Explore bug. I have replied in your other thread here: UI Freezes Soft Crashes Game - #3 by awryan
OminousGMan - Support Human 
Hello!
Looking through this information it does sound different to the original Explore bug. I have replied in your other thread here: UI Freezes Soft Crashes Game - #3 by awryan
OminousGMan - Support Human
Hey hey!
I’m sorry to here that you’re experiencing such issues. @Sinjad are you able to provide a screenshot of the error or write the error code in a message so I can get a better idea as to what might be going on.
@TheBriquesaRick as you have submitted a ticket with our Support Team, they will assist you there 
OminousGMan - Support Human ...
Hello!
Thank you very much for sharing that image. I’ve reported this to the Dev Team so it can be corrected.
Much appreciated
OminousGMan - Support Human
Hey!
As you your guildmate has submitted a support ticket are team will be able to help them there
OminousGMan - Support Human
Hey @sls
I’ve collected all the prior translation issue in this thread and reported them with the Dev Team to be corrected. The translation issue with Moon Phoenix has been also reported with them.
I have reported the translation issue with Emperina’s spell description to the Dev Team to also be corrected.
Thank you so much for brining this to our attention, it’s really appreciated
OminousGMan - Support Human
Hey hey!
The initial bug of matching a Doomskull with Skulls in a 5 match, in a upside down T shape or L shape has been fixed in update 6.0.
I have tested the 5 match with Lycantropy Gem in an L shape, as well as the upside down T shape or L shape match with the Burning Gem and Wildcard Gem and no extra turn was given. I’ve reported this to the Dev Team so they can start working on a fix.
Thanks for brining this up
OminousGMan - Support Human
Hey everyone!
In regards to The Star being in the vault, if it’s not in the official news then it’s not in the vault.
I can let you know that The Star will be in the vault next week along with The Devil too
OminousGMan - Support Human
Hey @danac
I’m very sorry to hear that your having such a hard time updating Gems of War. So this can be looked into can you please contact our Support Team who will be able to assist: https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356
OminousGMan - Support Human ...
Hello again!
I’ve looked into this issue also and haven’t been able to reproduce it. Could you please provide some screenshots of the problem your experiencing, and also tell me what troops your having this issue with?
OminousGMan - Support Human
Hey hey,
I’ve looked into this and haven’t been able to reproduce this issue. Are you able to please provide some screenshots of the problem your experiencing?
OminousGMan - Support Human
Hey @Lex.S.nedra
Please submit a ticket with our Support Team here: https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555
They’ll be able to assist you 
OminousGMan - Support Human 
Hey hey!
Just looking into this for you, do you by chance remember what the Server Code error number on the screen was?
OminousGMan - Support Human
Hello!
This is a very strange graphical behaviour, this could be caused by the custom widow size I can see in the attached image being 1101x951. Have you noticed this glitch when using a supported window resolution?
I’ll mention this to the Dev Team but it shouldn’t happen if your using a supported window resolution in the game settings.
OminousGMan - Support Human
Hey there,
As these Pet Rescues run for 1 hour, but if they’re triggered less than 1 hour before a scheduled 24 hour Pet Rescue, then there’s no time for them to run.
As this isn’t a bug and has always worked this way we’re unable to provide compensation in this case. This is also the reason Pet Gnomes don’t only trigger Pet Rescues but also drop Pet Food as a Reward as well.
Pet Rescue events and Pet Gnomes were released before we added Pet Gnome Bait into the game, so I will pass this suggestion to award Pet Gnome Bait in these cases to the team for consideration, thanks for sharing the idea!
OminousGMan - Support Human
Hey hey!
I’ve looked into this and tested it on my side and haven’t been able to reproduce this issue.
Are you able to please provide a video of what your experiencing, just so we can get a better idea of what might be happening.
OminousGMan - Support Human
Hey @Kittkatt125
Just letting you know that our Support Team has received your ticket and they will be in touch with you soon
OminousGMan - Support Human
Hey everyone!
Thanks for bring this to our attention, I’ve tested this on our end and have reproduced this bug. This has been reported to the Dev Team
Thanks again!
OminousGMan - Support Human
Hey hey!
I’ve looked into this and there were no server issues at this time. Please follow the steps in the following article and let us know how you go; https://gemsofwar.zendesk.com/hc/en-us/articles/333757035755-Connection-issues-troubleshooting-
This article also gives instructions on how to find out it the game servers are down or not
OminousGMan - Support Human
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