OminousGMan

Hey hey!

In regards to the Campaign Star issue, the was fixed very quickly after it appeared when the update was released.

With the other issue’s you’ve experienced has the performance improved or are you still having problems? If you are could you please try the steps outlined in this article and let us know how you go: https://gemsofwar.zendesk.com/hc/en-us/articles/360000187155-PlayStation-general-troubleshooting

OminousGMan - Support Human :male-detective:

Hey everyone!

Just letting you know this bug has been reported with the Dev Team and a fix is being sent out

Thanks for letting us know

OminousGMan - Support Human

Hey everyone!

Just letting you know this bug has been reported with the Dev Team and a fix is being sent out

Thanks for letting us know

OminousGMan - Support Human

Hey everyone,

Just wanted to let you know as this is not released content and not finalized, this is not a bug.

I will pass on feedback though to the Dev Team that you would like it to be a blue or green kingdom and see what can be done

OminousGMan - Support Human

Hey hey!

This would of happened as a result of Daily Rest as it doesn’t happen instantly. Let us know if this happens again when it’s not close to Daily Reset and we’ll get the team to look into it.

OminousGMan - Support Human

Hey @foxdvd

Our Support Team has received your ticket and will respond to you today . Just letting know the usual response time between 3 to 5 business days.

I defiantly understand the concern but are Support Team don’t lock accounts when a refund has been requested.

OminousGMan - Support Human

The game locking on an Explore run has been fixed on all platforms. It was most prevalent for console players, that’s why it was mentioned

This Halloween we will be running a special event in Gems of War called The Soul Harvest. It will have new troops and a new mythic weapon for players to collect. Don’t miss out, because they will not be available until next Halloween!

Look out for more information closer to when The Soul Harvest begins.

• We have added extra Daily Deals for Common, Ra...

Hey hey!

Thanks for bringing this to our attention. I’ve looked into this can see that we experienced a server issue at the time this was posted.

The Dev Team were aware of the issue at the time and acted to get this corrected so you should no longer be experiencing this issue

OminousGMan - Support Human

Hey everyone!

Thanks for posting this. I’ve tested Rok’Gar the Guardian’s spell on our end and it is working as intended creating a potion each time it was cast.

OminousGMan - Support Human

Hey @AlexTee

Could you please contact our Support Team (if you haven’t done so already) here:
https://gemsofwar.zendesk.com/hc/en-us/requests/new

They’ll be able to look into this and help you with this issue.

OminousGMan - Support Human

Hey @BuraSniper,

Thanks for posting this! I’ve added this to my report to send to the Dev Team and I’ve checked with the Support Team has received your ticket. They will look into this and respond soon.

OminousGMan - Support Human

Hey everyone!

Thanks for posting this. I can confirm that Sister Superior’s second trait is working as intended, but I can see that it’s wording could use an update to reflect that it activates at the start of match.

I’ll past this feedback on to the Dev Team so we can look at getting the wording updated to avoid any confusion in future.

Thanks again

OminousGMan - Support Human

Hey everyone!

Just wanted to let you know the reason for Brown Potion gem not being a part of this Celestial weapon was for balance reason.

Hope that helps

OminousGMan - Support Human

Hey hey!

I’ve looked and can see that ticket has been received @The-Reaper. Our Support Team will look into this and respond!

OminousGMan - Support Human

Hey everyone!

In regards to this bug we should have a hopeful fix in update 5.7.

I hope that helps answer your question on this.

OminousGMan - Support Human

Hey everyone!

Just wanted to say thank you for providing all this information and @Snooj I really appreciate you linking those examples found in other threads, the more info the better

I’ll take this all to the Dev Team and we’ll start investigating it.

Thanks again!

OminousGMan - Support Human

Hey @Snooj

Thanks for posting this, I’m currently investigating this very strange and oddly hilarious bug!

OminousGMan - Support Human

Hey hey!

Thank you for posting this. So we can investigate this further I’m just wanting to ask some questiions;

• What game modes did you notice this in?
• If it was Explore, which difficulty were you playing at?

OminousGMan - Support Human

Hey everyone!

I want to thank you for all for your suggestions on what you would like to see added to Gems to celebrate other countries and holidays. I’ve taken all this and submitted a request with the Dev Team.

I would also like to apologise for how my original post came across in such an insensitive way, it was definitely not what I intended and can see my mistake in how it was presented. It’s as @Wow said “All countries are important” and this should be celebrated in Gems of War with the inclusion of more flag portraits, to show the love IP2 has for it’s diverse player base.

OminousGMan - Support Human