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This was flagged earlier and the team is working on adjustments. Added to the Trello for tracking.
This was flagged earlier and the team is working on adjustments. Added to the Trello for tracking.
Fix in progress for this one. Added to the Trello for tracking.
Is there an official contact method? I'll be sure to capture next time it happens on PS5 but this thread will likely have disappeared by then.
EA Answers HQ is part of the support flow, but feel free to tag me on reddit. I'm always lurking to pass things along.
Hey, can you please talk to the right people about removing the gifting requirement for in game rewards???? I have attempted to activate login verification many times, however the code never gets sent to my email. After multiple days of trying to reach EA/Respawn help, they have been little to no help offering not a single response after their initial “we have received your request email”. So now I’m messaging you, the community manager, in hopes that you see I’m not the only one with this issue.
I can share the feedback, but it's likely to remain a requirement for various reasons. If you've already gone the EA Help route, could also try starting a thread on EA Answers HQ. Support's likely backed up all around with folks attempting to gift.
Can't guarantee anything, but EA Help is the team who can assist with EA accounts.
Quick note to say this was flagged with the team.
Anyone able to pass along a couple clips of what they're encountering? Flagging with the team, but if I can pass them something to review it could help pinpoint any potential issues.
This should now be resolved. Lmk if you're seeing otherwise.
Any chance you've got or could grab a clip or two of what you're currently encountering? Would like to pass along some examples to the team to look into if possible.
Got it working, but only by deleting the ps5 version, re installing the ps4 version, going into the game, manually going back to the start screen, closing the game, deleting it, and re installing the ps5 version
Mayber worth looking into an easier way to get this bug fixed
Other than that, great season so far!
Any chance you're in the EU? Team was just working on an interruption in EU for PS5. If not, then keep me posted if you get cut off again and I can reflag.
Team is working on the interruption for PS5 EU atm. Lmk if anyone isn't in the EU and is seeing this.
Yeah but the latest 120fps update is only available if the version is on ps5, so the solution can't be to change it to ps4 and just not have the 120fps option
That's some bs dude...
This was a temporary workaround with an issue with Ignite (pre-120Hz) until Breakout launched yesterday. Now that S20 is available, PS5's can return to the PS5 variant.
If you're hitting something similar on PS5 now, that's a separate issue that we can look into. Lmk
EAC issue was resolved yesterday. Did you just hit this issue while in-game? Any change with just restarting the game itself?
We cant do anything other than advice going to ea support. They will probably have a live chat option. They at least had under “need help setting up 2fa” for me. Also, can someone confirm that you hav to do it within 6 days? Because im going home from vacation in 5, and might not be able to
Echoing that this would be something EA Help would have to look into.
Re: 6 days. The offerings for free gifts are refreshing in six days, but they'll be free gifts rotating throughout the season that you can send. You have until the season ends to complete your gifting for the Breakout Rewards.
You'll need to be friends in-game for two weeks before you can gift to each other. There's a rotation of free gifts for the entire season, so you'll just have to make sure to gift six times before the end of the season (April/May) in order to complete that challenge.
More on Breakout Rewards and the free gifts here - and - ...
To echo a few of the other comments, you'll need to be friends with in-game (platform friends won't count for gifting) and he can only receive that gift once. Full outline for gifting here if needed.
Are you friends in-game or on the platform level? Gifting has required friends at the in-game level for a bit, full outline here if you need. Lmk!
Are you friends on the platform level or in-game? For the gifting you need to be friends in-game, platform level doesn't count. And the person you're gifting to needs to have not received that gift already. Lmk!
ETA: full outline here if you need. These all apply except for the coins as the Breakout Rewards gifts are free.
Plot Twist: after some investigation, the team found that this art was used game-side and was not available to be collected as a cosmetic loading screen. Did anyone have this as their active screen in the last year? If so, what platform were you on? Definitely a loved screen, so happy to poke this a bit more.