Roxx

in the… future…

Thanks for taking the time to type this up! I think one of the biggest things that intimidates new players is the emergent community meta that happens in end game raids, especially if you don’t have a static group. You have to learn not only all of the in-game mechanics themselves, but also the different language that players use and the player enforced mechanics/standard of how to accomplish things. This post is rad and I could see it being super helpful for newer players!!

Definitely planning on adding a Slayer to my roster when she drops

Unfortunately having our game be a vector for fraud has negative impacts on us as well; it’s not a good position to be in to provide easy options for committing stolen credit card fraud. Players absolutely should enable 2FA and make sure their accounts are as secure as possible, but we don’t want to leave paths open for this kind of behavior, either.

Those measures are separate from the 3 day gold hold, but as bot pops continue to decrease we definitely do want to revisit some of these restrictions that are negatively impacting real players

There’s a very high risk of this occurring with hacked or stolen Steam accounts, in which case a user’s account being older wouldn’t make much of a difference

This was put in place in order to prevent fraudulent transactions within the games and ensure making purchases in Lost Ark is not a vector for bad actors to make money off of stolen credit cards or Steam accounts. I know it’s a very frustrating feature for normal players, but the good news is implementing this feature lead to a significant drop off in the amount of fraudulent behavior in-game, to the point where we have not had to implement any number of additional anti-fraud features.

Appreciate this piece of feedback. We’re definitely discussing server merge options, and I know in the past we have lowered some requirements for co-op quests. I’ll make sure that’s back on the table as well if it might assist with helping players complete some of this content.

As an update in case you missed it, these skins will be available for purchase as stated in game starting on April 12

The progression events referenced at the end of that article are the ongoing ones that are available now! Nothing new quite yet in April.

It’s a date confirmation for folks who were looking to know when the patch was coming ahead of time. As always, patch notes will be available next Tuesday, but now you know it IS next Tuesday and is not probably next Tuesday.

I’d check the news tomorrow

You’re welcome to reach out to customer support and see what they can do. Unfortunately I don’t have the ability to grant refunds or look into specific player accounts.

Yeah, this wasn’t intended at all – we just didn’t reverse it when it happened.

Yes, this is also a localization issue; we did not have anything named “Winter Update” (this was pulled from KR text strings), and even so our December update did not contain a new class that this could have been updated to, if that were to be the case. I apologize for this point of confusion as well, but unfortunately we’ve always stated that skin chests in the game are not retroactively updated to add in new classes, and this one is no different.

I would’ve done more horizontal content early on, like filling out Tomes and picking Mokoko seeds. I… don’t want to go back to all of those zones again, lol

This was also a localization error, unfortunately. I do not believe we are able to go back and update these chests. Sorry!

Have confirmed, it is indeed roster bound

Haha, I appreciate the willingness to hold onto it for however long it takes, but unfortunately the chest will not function for any classes released in the future

Oh yes, the text string is flagged to be removed entirely for all future Ark Passes.