Seawolf

Please check out News Post on this topics to find the steps you can take to resolve this issue.

You do not need to resubmit tickets if you already have one sent in.

You do not need to be logged in, however we did need servers to be live, which they now are.

We do not have character transfer functionality, or many things would be done differently.

Please check out News Post on this topics to find the steps you can take to resolve this issue.

Please check out News Post on this topics to find the steps you can take to resolve this issue.

Please check out News Post on this topics to find the steps you can take to resolve this issue.

Please check out News Post on this topics to find the steps you can take to resolve this issue.

You won’t lose those things, we are able to fix your account but it does require your help by submitting a ticket.

Hey folks, The team is aware and working to address these issues.

Please submit a ticket. Contact Us | Amazon Games

If an agent gives you a weird answer like directing you here or telling you to submit a report in-game. That person is wrong and giving you the wrong answer. Human error happens. I am asking support to check with all their agents to make sure they all understand how to receive your tickets.

The team is 100% working through them however, they could only make progress when the servers are live. So today’s downtime really held us back from resolving this for you.

Here is what I can do. I am building a spreadsheet of all the names in this thread and in my DMs as of right now.

Anyone new, please submit a ticket. Contact Us | Amazon Games

If an agent gives you a weird answer like directing you here or telling you to submit a report in-game. That person is wrong and giving you the wrong answer. Human error happens. I am asking support to check with all their agents to make sure they all understand how to receive your tickets.

The team is 100% working through them however, they can only make progress when the servers are live. So today’s downtime really held us back from resolvin...

Then you should be covered already.

Here is what I can do. I am building a spreadsheet of all the names in this thread and in my DMs as of right now.

Anyone new, please submit a ticket. Contact Us | Amazon Games

If an agent gives you a weird answer like directing you here or telling you to submit a report in-game. That person is wrong and giving you the wrong answer. Human error happens. I am asking support to check with all their agents to make sure they all understand how to receive your tickets.

The team is 100% working through them however, they can only make progress when the servers are live. So today’s downtime really held us back from res...

Hey folks, sorry for the radio silence. I am working with CS Leads on this issue and will be working my way through this thread and helping resolve these issues. Thank you for your patience.

There are likely very large impacts this would have which prevents this decision from being made.

No, it means it isn’t technically possible. That tool doesn’t exist to do that at scale. But the team is working hard to find ways to address the issues and concerns people are having.

Thanks for this feedback, we will share it with the developers and share any information they can provide on why these changes were made.

No, we do not permit the advertising of sales or services on our forums.

The team is able to fix the issue but they do need a ticket unfortunately to correct the issue with your account. I know this isn’t the answer you want to hear but a solution is possible but requires a support ticket.

Quick update, the team is able to resolve these issues with your account however they do need you to contact them through a support ticket in order to get the issue resolved.

Please be sure to contact support.

Contact Us | Amazon Games