Seawolf

They were kind enough to trust me with the tools to at least fix the Main Story line quest, so I will commit the next three hours to helping as many folks as I can here and then resume tomorrow morning. To make this fast, please log into your characters on Galatur that are experiencing issues. If you are sorted please comment below. Thank you.

Ok, if you are all patient with me, and please log into your characters that are experiencing issues I will work with the team to correct as many as possible.

Ok, give me moment, going to confirm you can be on character selection while the fix is applied.

You first, what is your character name? And can you please go to the character selection screen?

Is there anyone online now who can help me test a couple things?

Hey, I am still here, on a call with Support to learn more.

If you submitted a ticket, you are on the list.

No, you will not be removed from the queue if you aren’t online for the solution.

Yes, you will be able to resolve it in the future if you are offline for the coming days.

This is a great suggestion. Will share with the team.

I understand you want to get back to playing, but please do your best not to contribute to flooding the ticket system.

You can be afk, they will notify you when it is resolved.

I apologize for the thrashy information, we are testing and learning in real time.

You do have to be online.
You can be on the character selection screen, playing an alt, or playing your characters with issues.

Sorry for the pause in responses, I am working with CS to get information and answers to your questions.

You do have to be online with the character that is experiencing these issues.

No, you don’t have to submit a new ticket.

Yes, this issue is our top priority right now.

Yea, I want to compile an FAQ and post it at the top of this thread and the news post.

I am doing my best to centralize this discussion to one thread I can help gather questions and provide answers in.
Please join me here: Official Galatur Thread

Now that we have launched, are you experiencing the same issue or did it resolve when the servers were stood up and stabilized?