I think the problem comes from when you do things that aren't for me, and are actually against my interests as a gamer. Like when Dominion was cancelled, nobody played it really, it made sense but to the people who loved it this was an action against them and for somebody else. No matter how you tell that to someone it's going to suck.
As someone who loved NB, and played it and only it up until the plug got pulled, I hate that I'll never to get to play it again. And then when you say things like "We're not gonna let you play this anymore because you just aren't important enough." It hurts, there's no way to say that without upsetting someone.
Ahhhh, there’s just so much to address here. First:
Like when Dominion was cancelled, nobody played it really
Well... some people did. And they feel about Dominion exactly the way you feel about NB.
I hate that I'll never to get to play it again
We’ve said we’ll bring it back as an RGM at some point in the future, just not planning to make it permanent because it wasn’t holding players’ interest past the first week in either of the tests we ran (and also it failed to surpass ARAM in popularity even at its peak)
And then when you say things like "We're not gonna let you play this anymore because you just aren't important enough." It hurts
Come on man, we’ve never said that and never would.