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We're looking into it! Those who don't receive their items will be receiving them. :slightly_smiling_face:
We're looking into it! Those who don't receive their items will be receiving them. :slightly_smiling_face:
Your fox isn't doing anything because your emotes are disabled. The same thing happened to me and I was SO confused haha.
You actually want tickets from every single person this happened to? That will swamp you guys. Surely you can somehow solve this blanket-wise, please re-iterate - you want everyone to open a ticket if we got the Fibblethip avatar error? Are you sure that's the best directive?
Edit: just to mention, I didnt make a ticket and it fixed for me. So unless you did so before the time she mentions, no need.
For people that redeemed an Eldraine code BEFORE 8am PT, yes, we’d like them to submit a support ticket. My ask was referencing a different instance.
Please contact our support team!
Is this just for the stats? The Fblthp code hasn't been sent yet, correct?
Correct.
You get the extra packs and mastery orbs from playing and completing lvl 1-25 of the mastery.
If you disable emotes, it makes your pet nap through your match.
Thanks for the response! This is information that is available for each account, so is it possible to reach out via email to customer service and receive it?
You can't get this information from customer support, sorry.
Unfortunately if you weren't opted into promotional emails, you didn't receive one. Sorry about that! Please opt in on your account, so that if we do this again, you'll receive one.
If you ARE opted into emails from us, please triple check your spam folder!
Please report this to our support team!
@WotC_Lexie:
@Motumbo:I thought I wasnt opted in, so I went to opt in to find my checkbox was ticked. I had received other emails prior, but not this one. Is there a point of contact to resend mine?@WotC_Lexie:Were you opted into the promotional emails as of yesterday afternoon?If you didn't get one, it is because you aren't opted into our emails. Please do that so you can receive one next time if we do this again!
Please see my previous post. I am/was opted in and did not receive email.
Please triple check your spam folder, then! It is most likely in there if you ...
Read moreTHE THING IS FIXED! RESTART YOUR CLIENT, RECEIVE YOUR REWARDS, REJOICE!
IT'S EGG TIME!
@WotC_Lexie:If you didn't get one, it is because you aren't opted into our emails. Please do that so you can receive one next time if we do this again!
Please see my previous post. I am/was opted in and did not receive email.
Were you opted into the promotional emails as of yesterday afternoon?
We know, we're investigating. Updates are on the News & Announcements page.
Also:
We have temporarily disabled the #MTGEldraine Mastery system to address issues with Quest and Weekly Wins. Players will also be unable to earn Weekly Win and Quest rewards at this time.
The Mastery system should be re-enabled at approximately 10:30 a.m. PT. We'll update you with more information once it becomes available.
I already did it this morning in anticipation to see if it was already working! Will I not get the packs? 😓
You will have to contact support, unfortunately.
Did this email also have the avatar code? Cause if it did, that's a little uncool.
No, the avatar comes in a separate email sometime this week.
@WotC_Lexie:If you didn't get one, it is because you aren't opted into our emails. Please do that so you can receive one next time if we do this again!Is there a way to get my stats if i opted in but miss on the previous batch window? :(
Not currently, but that may change... Make sure to opt in juuuuust in case we do this again!!!!!!!11!!!1!
If you didn't get one, it is because you aren't opted into our emails. Please do that so you can receive one next time if we do this again!
THIS IS SO GOOD! Sharing this with the team. <3
Please don't enter the code until you have updated your game! <3
Edit: Those letting me know about the code redemption error at about 3:30pm PT, we’re aware! Please check our Twitter MTG_Arena for updates on this.