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Greetings @devilseyes21 ,

Thank you for reaching out to us. Could you share some additional information?

• Which Xbox model do you have?

• Do you have your game installed on an SSD or HDD?

• Is the console stable while playing other demanding games?

In the meantime, here are some steps that might help you. Please ensure that your save is stored on the XBOX cloud before trying each of the following:

Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnect it from the power outlet for a couple of minutes, then try loading it into your SP session.

Try to perform a soft factory reset while keeping games and apps.

If the above procedures don’...

Greetings @Upidstae ,

Thank you for sharing this with us!

Can you, please, share a screenshot of the event log? If you prefer you can send it trough a DM.

Greetings @xXxChroniclexXx and welcome to the forums!

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Greetings @ryuokinawa194 and welcome to the forums!

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Greetings @Kikigirl ,

Please, let us know at least one official server on which you have verified this, your character name and the last time this has happened.

Greetings @Natohk ,

Thank you for sharing this with us!

Were you able to identify a pattern before you fell through the ceiling/foundation?
Can you let us know what you were doing, or where you were when this happened?

Greetings @BigMamaEmpress ,

Thank you for your report. Please follow the steps to verify your game files:

1. Open Steam
2. In Library, click with the right button on the game and select “Properties”
3. Select the Installed files
4. Select Verify integrity of game files….

If the issue still persists, please, turn of your mods as well to see it the situation gets better.

Thanks in advance.

Greetings @SteveWarlock666 ,

Thank you for sharing this!

Can you turn off the mods and let us know if this is still happening?

Greetings @Vahlok ,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

...

Greetings @Sloegin2001 ,

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Greetings @Provokatze23 ,

Can you let us know if this is a visual issue?

Meaning, for example, that you have eight chairs turning into two, however when you place them you can actually place eight of them instead of two?

Can you also confirm that you’re not using any mods?

Greetings @RosaDommy ,

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Greetings @Dark_Overlord ,

Thank you for sharing this!

We’ve forward this to the development team so they can investigate.

Greetings @nordicblue1 ,

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Greetings Exiles,

Thank you for sharing this with us!

We’ve forward it to the development team so they can investigate.

Greetings @McPhalien and welcome to the forums!

Can you, please, turn off your mods and try to complete the journey step again?

If it still doesn’t complete let us know!

Greetings Exiles,

Thank you for sharing this!

We’ve forward it to the development team so they can investigate.

Greetings @elfrodo ,

Thank you for your report. Please follow the steps to verify your game files:

1. Open Steam
2. In Library, click with the right button on the game and select “Properties”
3. Select the Installed files
4. Select Verify integrity of game files….

If the issue still persists, please feel free to reach out in private and share your logs with us.

Thanks in advance.

Greetings @LocalDeadZone and welcome to the forums!

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Greetings @Bozzrum ,

Thank you for sharing this!

Would it be possible to share some screenshots of the comparison mention so we can have a better idea of the issue?