ZahMaiatt

Greetings Exile,

Thank you for your report. Please follow the steps to verify your game files:

1. Open Steam
2. In Library, click with the right button on the game and select “Properties”
3. Select the Installed files
4. Select Verify integrity of game files….

If the issue still persists, please feel free to reach out in private and share your logs with us.

Thanks in advance.

Greetings @Nezekan ,

Thank you for sharing this!

Can you, please, be a bit more specific about the issue your finding?

Is it only one issue? Is it related to a journey step, if so which one and which step are you have issues?

Please, add as much information as possible so we can verify.

Greetings @BrendaEM ,

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Greetings @Xevyr ,

Thank you so much for your report and thorough information.

I reported this issue and we will try to investigate it as soon as possible, meanwhile, we appreciate your patience.

If any more information pops up, feel free to reach out to us

Greetings Exiles,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening.

Make sure to select “in-game purchase” as the issue type.

Have a great week!

Greetings @Memo619 ,

We have launched a hotfix fix yesterday.

Can you make sure you have the latest update and let us if this issue is still happening?

Thank you in advance!

Greetings @Tep ,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

...

Greetings @Daionor,

Thank you for your report. Please follow the steps to verify your game files:

1. Open Steam
2. In Library, click with the right button on the game and select “Properties”
3. Select the Installed files
4. Select Verify integrity of game files….

If the issue still persists, please feel free to reach out in private and share your logs with us.

Thanks in advance.

Greetings @Shaolindruid ,

Is still issue still happening?

If so, can you let us know the steps you took until it happens?

Thank you in advance!

Greetings @Kombar ,

Can you, please, provide more details about the issue you came upon?

If possible add a video as well.

Thank you in advance!

Greetings @LougarFR ,

Thank you for your report. Please follow the steps to verify your game files:

1. Open Steam
2. In Library, click with the right button on the game and select “Properties”
3. Select the Installed files
4. Select Verify integrity of game files….

If the issue still persists, please feel free to reach out in private and share your logs with us.

Thanks in advance.

Greetings @jasoncrotchett ,

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Greetings,

You can try to see through the “Event List” what happened. If you find any irregularities you can also follow the stated in the Official servers guidelines to submit a ticket:

Greetings @thyronfenix ,

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Greetings @Lectorn ,

Thank you so much for your report!

I reported this issue and we will try to investigate it as soon as possible.

Greetings @StageScrew ,

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Thank you all for your assistance!

I have shared this with our development team.

If additional information is required, I’ll update this forum post. Thank you again!

Greetings @Fixi ,

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Greetings @Kombar ,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

...

Greetings @Kombar ,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

...