dani_supercell

We don’t have enough resources to fix it right now, so we’ll pick it up in the morning (probably in 7 hours or so). So the best option we had now was to disable her :(

Sorry for the trouble!

Hahaha, yeah, it has been quite a year for us I do appreciate all the positive feedback now though! Thanks, man!

Interesting! It does require a feature to be done to support that though, but it’s a good idea nonetheless!!

We are working on an awesome one still! Don’t worry!

It’s free :)

Just to add on top of that, I understand both sides. It’s very small, but still, if got this awareness now, just imagine if it was ingame Changing is still the safer option for the game and brand But just wanna let you know that of course we’ll work on an awesome effect still!

oh man... it's an oversight from us, we'll change it,
we'll have Grom's default VFX for the time being in the update until we come up with a new one
Sorry about that!

Kinda

Spongy, we’ve been through this path before… :(

The fact you haven’t shared or is not aware of different logins in your account, doesn’t mean it didn’t happen. There’s no reason for support to tell you that if they didn’t believe it might be unsafe to share your personal information to an account which has been possibly breached

I’d recommend checking unusual activities in your email or even asking support if they could help somehow on what to do if your personal information/account got hacked

Also, I understand you had a bad experience with support before, but try to think of the other side of the story (or translate the whole ticket instead of just part of it, haha. Thanks u/kirillin1111 for doing so btw)

Tbh, if this is the kind of complain we get, it means we did a pretty good job with the update 😅

The idea is that once we outline the most reported ones, then we would be checking replays, so there’ll still be a layer of manual check just to ensure we are not banning someone for lack of skills 😅

I thought that was only a twitter thing

Thank you! (:

We have to think of averages in this situation… of course there’ll be thousands of fake/angry reports, but that should be a constant number However, if someone is really throwing the match or “misbehaving” frequently, that will cause an outlier which will make this player be flagged as a possible legit case, and those will be the ones to be checked We do need this first round of collecting data because we need to know where the line between a normal player and an actual offender is This is of course just the core idea of the feature, the development will be guided by the data we collect in this first version :) And of course, the plan is to automate the whole process as much as we can

It’ll be added later, but we feel it’s more important to start with the most competitive modes we have now

It’s an unfinished VFX :( Don’t tell the artists

Daaamn! Those are sick!

Buy

Haha, thanks for the optimistic end! Hopefully we'll be able to match your and the community expectations! :)

We can’t realy rollback or undo a lot of those actions, I believe that’s why support wasn’t able to help you… :(

I think the most important thing to do is to secure your account with either changing your email password or making sure none of your personal/account information is available somewhere publicly