hey Rabirx - Thanks for sharing your feedback/experience. As you can imagine, stress and tensions have been high as folks have been trying to keep up with hundreds of support issues that mostly seem to involve a core issue of participants not carefully reading/following the instructions sent to them.
We have found that multiple email addresses/wrong email address is a key leading cause of issues for many people (agree it's something we should look into at a higher level and see what measures we can take to try and prevent players from getting into that situation to begin with). As for the web page, the support site itself is in a beta stage, while I don't disagree a more 'formal' error page would be helpful, reality is that it's out of scope (and this is the only instance of this feedback I've personally seen out of tens of thousands of participants).
That said, regardless of the frustrations or conditions anyone here is going through, we're always expected to ope...
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