Inventory Wipe Edge Case Reporting Sub-Thread:

Follow up Edit:

POSTING IN THIS THREAD IS NOT REQUIRED FOR YOU TO HAVE YOUR ITEMS RESTORED.

PLEASE ONLY RESPOND TO THIS THREAD, FILLING OUT THE BELOW QUESTIONNAIRE IF YOU ENCOUNTERED A WIPE AFTER INSTALLING THE PATCH RELEASED ON 15.04.2021

PREVIOUS INVENTORY WIPES DO NOT NEED TO BE REPORTED.

If your inventory has been impacted, please note that our efforts to restore your items are a separate process from today’s released patch. Restoring the inventory of affected players is still our highest priority, while today’s patch is intended to prevent the issue from continuing to occur. The restoration process is run via our server database and does not require a patch to be implemented. We will have news of this very soon.

IMPORTANT:

• Some players may occasionally encounter multiplayer connectivity issues followed by items being momentarily invisible. This is a known and onl...

Hello Everyone,

We have just released a patch on Steam, Epic, Xbox and PlayStation platforms that addresses the bug that has, since the previous update, been causing the inventories of certain players to be wiped.

If your inventory has been impacted, please note that our efforts to restore your items are a separate process from today’s released patch. Restoring the inventory of affected players is still our highest priority, while today’s patch is intended to prevent the issue from continuing to occur. The restoration process is run via our server database and does not require a patch to be implemented. We will have news of this very soon.

IMPORTANT:

• With this new patch, some players may occasionally encounter multiplayer connectivity issues followed by inventory items being momentarily invisible. This is a known and only temporary behaviour that is part of our three-step inventory safeguarding measures.
  • Restarting your game or wait...

Just in case you didn't read the balance notes, balancing is done by a team that is entirely separate from those working on game stability or debugging.

Both can be done at the same time without one taking precedence over the other.

There are only two community managers and we are spread across everything going on.

Just one thing : Does your plan also concern / address the characters being unplayable in the process resulting in an inventory wipe ?

I believe that some affected characters being unplayable is actually a current safeguard that prevents further corruption of the save game.

The inventory wipe issue is a big one to grapple with so it's hard to provide definitive answers here and now, but ensuring that all characters will return to full playability is something we are doing our utmost to ensure.

Yep, we're continuing to truck on! Thank you for the kind words and support! :)

We're still here - Same two community managers on Twitter, Reddit, Steam forums, Discord, Facebook, Instagram, Youtube.

There are two of us and we've had a lot to deal with this weekend as you can imagine. We've been monitoring the inventory wipes, collecting reports of it across multiple threads and platforms, building patterns that we feed back to the team attempting to reproduce such issues, on top of responding to some questions and providing the latest news on social.

Why haven't we addressed the balancing question on social yet?

Because to address such community concerns requires more than a 280 character Tweet. Any shorthand response will just aggravate annoyed players even further.

You'll want details and bigger explanations.

I'm working with the design team to write up a bigger and longer insight into the balancing process behind Outriders in-between dealing with the inventory wipes.

It's coming, but we need to prioritize.

Thank you for the info - could you DM me you PSN ID?

What exact time did this occur please? Was this in the last 40 minutes?

What exact time did this occur please? Was this in the last 20 minutes?

What exact time did this occur please? Was this in the last 20 minutes?

What exact time did this occur please? Was this in the last 20 minutes?

Thank you very much for all the help you and your friends have put into trying to help us understand this - Hearing even semi-reliable reproduction steps can and will help greatly in us being able to reproduce this issue!

Good point thank you - I still had my Steam analysis brain on.

No - there is only a risk of encountering a bug that would trigger the wipe. It is not guaranteed and it is not happening to everyone or consistently, which is what makes this difficult to identify and reproduce on our side.

Thanks for the info - that sounds like what should happen if there is a blip with the database being momentarily unavailable (e.g. the gear reappears). I don't believe it's related to this particular wipe issue we're seeing today, but any and all information is nonetheless helpful, so thank you!

The outriders camp appears to have a higher rate of this issue occurring, but I don't believe it's the only instance where it can occur.

Was it just your primary rifle? Everything else remained intact?

Thanks for pointing this out, have added it.

Single player appears to be at a lower risk than multiplayer, but it does not appear to be immune. The idea behind this thread is to continue to shed more light on this situation.

EDIT 15.04.21 - A patch to prevent further inventory wipes has just been released. More information here.

In order to prevent confusion, this gather thread will now be locked. A new info gathering sub-thread for fresh edge case reports has been setup on the new thread.

If you encounter the issue, please provide all requested details (see below), particularly the date, timestamp and timezone information.

^{NEWS UPDATE 13.04.24}

^{Testing on our upcoming patch to address the inventory wipe issue is progressing well, so far.}

^{Addressing this situation remains our highest priority and we hope to share more news soon.}

^{We are also continuing to...}