What I can say about this incident is that this incident and incidents like these are being investigated and part of a larger initiative to deal with some of the rampant cheating, exploits, duping, and meshing we've seen trending on official servers. Technical solutions are just as important as active enforcement.

I understand the frustration with the perceived lack of action and attention to these matters. I understand you want solutions, as do we. There's been a lot of discussion internally on proper procedure for enforcement, escalation, response time, and prioritization. The enforcement team and the procedures we had 2 years ago was sufficient for the landscape, but that isn't holding true now.

No excuses here, its a problem and I hope to have some clarity on these things soon.

Unfortunately, some technical issues prevent those machines from being rolled back. I've spoken with Customer Service and they fully expect to assist any P+ servers that had issues with this deployment.

I'll speak with QA on the non-primitive items. It's the first I've heard. I'm wondering if it's isolated to those servers.

Hey, thanks for listing these out. Quick note though, the cryopod is meant to be crafted in supply drops now. It was just something that got left out the patch notes. I've passed the other issues (that may not have been known) over to the team.

This should be all cleared up now. Let me know if you're still seeing issues!

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This is a plethora of useful information so a genuine thank you for the way you've presented this. A couple of things:

- There are some exploits that we rely on 3rd party partners to assist with (IE: BattleEye). In the case of the infamous "Human Lvl 135'', that character has now been banned by BattleEye and the method that was being used will be detected going forward. Exploits are always high priority but reproducing them becomes the challenge. No one wants to give away the way they are cheating and those that do usually miss key information. That's not a jab at those trying to help, it just means we spend a lot of time, days or weeks even, trying to reproduce some of these exploits.

- Sometimes there isn't a lot of information we can give you other than "we're looking into it". Other times we are radio silent because we don't want people to change their behavior. You might think, why? It gives us and teams like BattleEye a way to detect and prevent the chea...

Hey, are you using -activeevent=summer to activate the event?

We don't know all the mesh holes. Do you happen to have coords for this location?

I talked to the audio director and I'm pretty sure he just recently tweaked this. I will try and confirm.

I posted this via other avenues (Twitter, SurviveTheArk.com), so I'm posting it here as well. Most people want new servers, and even new game modes but in order for those things to happen we have to make space for them. Think of our current network as 100%. Legacy servers take up a large bulk of those and previously we would remove the low population ones whenever we needed to repurpose them.

So two questions:

If we were to introduce new servers, what types of servers interest you? Maybe they are just the vanilla experience, or maybe they have a twist.

For those that are playing on legacy, what is keeping you there? Is it the community?

I don't necessarily disagree. These are big design changes and potentially bigger development investment. Not to say it isn't worth doing but it is to say that these aren't really snap decisions or decisions that have an easy design solution to. I don't think the original intent with the game is to make sure people can't sleep. As with many projects, you start adding in new gameplay/functionality without realizing how that might impact things. There are a lot of discussion and tests that happen in-house about these design philosophies. Ultimately - it isn't my decision although I have influence.

But the bigger thing I was trying to drill into is the preference for people to use phrasing like "most" or "the vast majority" and not "everyone". To your point " Somebody shouldn't be able to lose months of work just because they had the audacity to sleep for 8 hours, etc ", I just read a thread on STA where someone disagreed. Now I get that isn't a realistic representation, j...

This is fair for you to feel this way and rightfully so. I can't argue with how someone feels. In fact I don't think I've really argued any of your points about the actual game. It's hard for me to respond with anything other than you raise valid points and it's unfortunate that you can't recommend ARK. If you're looking for me to give you a bulleted list of things we're going to do to address some of those things - I can't give it to you. But I can tell you that the team isn't going anywhere and we're committed to ARK. Which includes listening to tough feedback and acting on it. I've said several times there's more work to do and there are areas we need to take a look at.

That's fair. My first point was more of a general one. Frequently I hear (everyone wants x), and seeing thousands of comments daily, that isn't the case. My second point was more directed in saying yes, some of these things we need to take a look at and there may be some things the designers will philosophically disagree on (flyer speed).

Edit: If I wasn't clear, your point exists that there are still some long-standing issues with the game. But some people still enjoy and are not as frustrated or impacted by these issues as you are. People are entitled to feel how they like.

"doesn't represent the entire player base". You realize how many ARK players I meet in real life that just play with their kids on their home private server and didn't even know we had a Reddit? My only point was that Reddit doesn't represent the entire player base of ARK. Maybe other people want to focus on some of the positive things while still knowing there's work to do (which I agree)?

Realize that your interests - or Reddit's interest for that matter - doesn't represent the entire player base. Lots of people experience ARK in different ways and aren't affected by these things. It's easy to look at the most popular Reddit threads and think that is everyone's sentiment. It's not. Reddit's opinions are valuable, just as everyone else who may not interact with Reddit. With that said - you raise valid points. I've been reading lots of feedback on official servers and new types of servers to try. Expect a post to go out soon looking for feedback on ways we can spice it up.

If people want to be excited about a new map, let them :) Just as you're entitled to be frustrated and mad, they're entitled to be satisfied and happy.

To be honest - I'm not sure what's the best way of providing proof but it's a great question that I'll try and surface the answer to.

Customer service agents have to use their best judgment to act in cases where there isn't sufficient proof. As you can imagine, there could be a lot of people trying to game the system and most of these cases aren't a black and white scenario. Can CS agents get it wrong sometimes, you bet. But, they are always acting in the best interest of the overall game and community. Also if you feel wronged, file a dispute (another ticket) with more information or clarification for the CS agent. I can't get into the details of your case specifically, just speaking in general.

The first step is to identify if this is doing anything particularly different than what we're doing in-house. Second is to identify if the results are drastically different than what we're getting in-house. We can't just copy/paste code from one project to the other to solve this but yes we are investigating and have no problems working together to solve something the community, and we, want addressed. Solving meshing takes a marathon of data. I've recently tried to promote more people using this plugin, because more testing/data is what's going to strengthen it.

Edit: More clearly, I am in their Discord and paying attention

Edit 2: This is also a paid plugin (which I didnt realize) so it does mean collaboration takes on a different meaning as he'll try to protect his IP (within his right).

We'll add this to the list of things to discuss and potentially tweak.

Also, I put up a response to this video. I'm not trying to build some adversarial relationship with the community and I appreciate the work that's going into finding a solution by the modders and people with ideas. But people should ask questions, as I did, when they see videos labeled as such.