[2019] Connection Issues

Original Post — Direct link

Been playing this game for a bit now on PC ever since the new season I keep getting connection errors. I tried closing the game and even uninstalling but it keeps happening I also recently got a new ethernet cord but that shouldn't be a problem right? Just looking to see if people are having the same problems or how I can fix this issue thanks.

almost 6 years ago - /u/MrPopoTFS - Direct link

~~We’re investigating issues that players are experiencing when attempting to use Epic Games services. We’re working on a fix and will keep you updated.~~

Update: Our services have returned back to a healthy state. We’re continuing to monitor success rates and will provide any necessary status updates.

Status Page: https://status.epicgames.com/

External link →

almost 6 years ago - /u/MrPopoTFS - Direct link

~~We’re investigating issues that players are experiencing when attempting to use Epic Games services. We’re working on a fix and will keep you updated.~~

Update: Our services have returned back to a healthy state. We’re continuing to monitor success rates and will provide any necessary status updates.

Status Page: https://status.epicgames.com/

External link →

about 5 years ago - CG_SBCrumb - Direct link

Hi folks, looks like there were some lag issues as we scaled up for the update but they should be resolved in the next few minutes. Posting about it shortly.

over 4 years ago - UbiShoreman - Direct link

Is this issue still ongoing? We had a bit of an issue for a bit there, but everything should be functioning as normal now!

about 4 years ago - UbiShoreman - Direct link

Originally posted by Chronoxide: Why am I having so much connection issues after the new update? My internet works just fine for other games and web surfing but only siege has this issue. ?????????????????????????????????????????

Which datacenter is it that you're connecting to?

about 4 years ago - Ubi-Raziel - Direct link

Originally Posted by GM.Boolin415
Been playing this game for a bit now on PC ever since the new season I keep getting connection errors. I tried closing the game and even uninstalling but it keeps happening I also recently got a new ethernet cord but that shouldn't be a problem right? Just looking to see if people are having the same problems or how I can fix this issue thanks.

Hey, apologies for not seeing your thread sooner.

We have seen an increase of connectivity issue reports since Operation Shadow Legacy, and we're currently investigating.

Please answer the following as best you can -

- Error code:
- Platform: PC
- At what date / time did you first notice this issue:
- Region:
- Internet Service Provider:
- Wired / Ethernet: Ethernet
- What are you doing before the issue occurs:
- UPID:

This will help me understand if this is a currently known issue, or if we can resolve this with some troubleshooting.

We will get there

thank you for taking the time to write to us.

about 4 years ago - UbiShoreman - Direct link

Still having this problem?

over 3 years ago - Hime - Direct link

Hello all,

Thank you for the reports. Our team is investigating the server connectivity issues. We'll update you once we have more information.

over 3 years ago - Hime - Direct link

Hello,

We're seeing server stability but are still waiting to hear back from AWS on the cause. If you experience disconnections and difficulties connecting to the server again, please submit a ticket as well so can gather your information.

Thank you!

about 3 years ago - EA_Mako - Direct link

Hey @snarling23,

This is something we're still investigating, but in some cases removing any animated banners you have equipped can help out as a temporary workaround.

It may be worth checking through the characters you play and swapping to a common or rare banner to see if that stops these freezes for you in the meantime.

over 2 years ago - [DE]Zach - Direct link

Hi Tenno!

If you are running into this issue, we highly recommend updating your Windows OS. As well, sending us your logs will help us identify the issue.

If you run into this issue, you can find how to get your logs here:
https://digitalextremes.zendesk.com/hc/en-us/articles/200182250-What-information-should-I-give-when-submitting-a-ticket-

When you have your log, you can send it to our support line with a description of the issue you are facing here:
https://digitalextremes.zendesk.com/hc/en-us

Thanks!

about 1 year ago - FatsharkLev - Direct link

Hi @d2bala,

Sorry to hear this.

There aren’t any well known offendors that I can mention unfortunately, it tends to vary a lot!

What I can suggest though is to try the following -

Perform a ‘Selective Startup’, which can help to identify if a background application is the cause:

Press the Windows key
Type ‘msconfig’ and select ‘System Configuration’
On the ‘General’ tab, select ‘Selective Startup’
Deselect ‘Load startup Items’
Reboot your PC
Launch Vermintide 2 as normal

If the issue no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until it reoccurs, to determine which is the culprit.

Sometimes Anti-Virus/Firewall can also be an issue. Please ensure you have appropriate Anti-Virus and Firewall exceptions in place for both Vermintide 2 and Easy Anti-Cheat:
You’ll need to add the following:

vermintide2.exe in \Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\binaries
vermintide2_dx12.exe in \Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\binaries_dx12
EasyAntiCheat.exe in \Program Files (x86)\EasyAntiCheat

Lastly, I can recommend running through our connectivity solutions, here:

Please let me know how things go.

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