Original Post — Direct link

Theres are people literally hitting the server and now im banned for two days on xbox one.

over 2 years ago - UbiShoreman - Direct link
Which server are you attempting to connect to?
over 2 years ago - UbiShoreman - Direct link
Well that's not good. What is your general region? We have different servers that handle different regions and sometimes those separate regions can get different responses for folks.
over 2 years ago - UbiYubble - Direct link
Was your removal from the game met with an error code that we can check out on our end? Also, do you happen to know what your ping was or if you were connected to the right data center?
over 2 years ago - UBI-Froggard - Direct link
Hey,

Sorry to hear that but thanks for reporting this. Please can you still go through the connectivity troubleshooting found here and let us know if the issue is resolved.
over 2 years ago - UbiShoreman - Direct link
Originally posted by ShappeRR: Servers are down but for how long?There is no official explanation.

We don't have an estimated time,, as it's a degradation and not planned maintenance, but we are working on getting things back up and running!
over 2 years ago - UbiShoreman - Direct link
Originally Posted by TC_KRMassa
Ubisoft have promised to create Middle eastern servers for Rainbow Six Siege, where are they?
Hey KR, Could you link me to where this was promised? If I can find the article I'd be happy to see if I could get some additional insight for you!
about 2 years ago - UbiYubble - Direct link
Originally posted by mememasterROZ: One word. Servers

What error code are you seeing if any at all?
about 2 years ago - UbiYubble - Direct link
Hey all, has there been any improvement in your server connection time?
about 2 years ago - UbiYubble - Direct link
Moving this to Support.
about 2 years ago - pryanick - Direct link
Servers are working now, sorry for the inconveniences.
about 2 years ago - EA_Aljo - Direct link

Hi there, @Stormy_foxx.

 

Thanks for contacting us about this. I'll try to help figure out what's going on. First, are you on a wired or wireless connection? Also, was it just these 2 instances or do you disconnect more frequently?

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about 2 years ago - EA_Aljo - Direct link

@Stormy_foxx 

 

Thanks for the details. Can you switch to a wired connection or is your router too far away?

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about 2 years ago - EA_Aljo - Direct link

@Stormy_foxx 

 

That's probably the issue then. Wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could try opening the ports for Apex. They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/.

 

You also may want to try researching powerline adaptors. Those have been a really good solution for many that are too far from the router for a wired connection.

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about 2 years ago - EA_Aljo - Direct link

Hello, @Metropandora65.

 

Are you playing on a wired or wireless connection? Also, what system are you on? Thank you.

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about 2 years ago - EA_Aljo - Direct link

@Metropandora65 

 

Can you switch to a wired connection or is your router too far away?

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8 months ago - EA_Mako - Direct link

Hey @Inferno00Lv,

 

Sorry to hear you've been having trouble with this since the update.

 

Just to clarify, can you try working through these troubleshooting steps to see if there's any improvement? In particular please be sure to check the steps to change DNS and see if that helps out. Let us know how that goes!

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8 months ago - EA_Mako - Direct link
@Inferno00Lv Excellent, glad to hear it!

Thanks for the update and enjoy the game! Mako.png
5 months ago - Ubi-Ciel - Direct link

Hey there @VzRuby and welcome to the Ubisoft Discussions!

Could you please provide us more details on the issue you're facing with the Rainbow Six: Siege servers?
As for the temporary ban you received, please note that they are administered by an automated system with the aim of improving player experience and as such, we are unable to lift them. 
You can find additional information about temporary suspensions and why they are issued in this support article.

about 2 months ago - Stona - Direct link