Warframe Dev Tracker

2 minutes ago, (XB1)C11H22O11 said:

It worked, thank you

Perfect! Glad to hear it's resolved now. 

For @(NSW)Gamer-Steve  and ...

29 minutes ago, (XB1)C11H22O11 said:

Um... I don't think it worked. When I tried to log in it said "crate a name for your account" I tried to log in again and now there is a new account... Again 

 

@(XB1)C11H22O11

I think what's causing an account to be created is that I'm logging in using the "log in with Xbox" but now that my account has an email should I be logging in with the normal method? I don't have a password to do that

@(XB1)C11H22O11
@(NSW)Gamer-Steve
...

Hey guys! Wanted to clarify a few things I've been seeing in this thread: 

• This is a real promotion from the Digital Extremes team - We had some issues on launch with adding your email via the website not sending verification emails, which we have fixed! A resolution post was posted yesterday to help those that were having issues: 

20 hours ago, [DE]Danielle said:

We ran into some snags along the way since last night,...

Hi Tenno! This issue will be fixed in the next Hotfix.

20 hours ago, [DE]Danielle said:

Hey guys! Just here to clarify, currently adding your email via warframe.com is not enabled at this time. In order to claim the Synkra Syandana follow these steps IN-GAME:

1. Go to Options > Account (new tab on the far right) > Add Email
2. Check your email for a confirmation link from Warframe. 
3. Confirm your email and you'll find the Synkra Syandana in your inventory the next time you log in! 

 

Follow up to the above^

We ran into some snags along the way since last night, but have resolved the issue! 

For those of you who added your e-mail through warframe.com and have not received a confirmation email, on login you should have the "Resend Verification Email" button in your Options > "Account" tab.

...

20 hours ago, [DE]Danielle said:

 

A little bit of issues on the web end of things here guys! Please note you don't currently receive the Synkra Syandana by submitting your email through the Account Management Page on Warframe.com - this must be done in-game in order for the confirmation to be sent, so that you can confirm and receive the Syandana in-game. 

How to set up email in-game: 

1. Go to Options > Account (new tab on the far right) > Add Email

2. Check your email for a confirmation link from Warframe. 

3. Confirm your email and you'll find the Synkra Syandana in your inventory the next time you log in! 

Thank you and apologies for the initial confusion with an issue that will need fixing on our end for web down the road.

Follow up to the above^

We ran into some snag...

18 hours ago, [DE]Danielle said:

For those of you still having trouble, we are still checking for solutions that might be more accessible. We are hitting the 8:20 PM ET mark here at home base so our troops have thinned out considerable as we creep later into the night. But we will keep you updated as soon as we have more to share, thank you for your patience and apologies for the frustration - you'll have your Synkra Syandana land in your inventory eventually 🙂

We ran into some snags along the way since last night, but have resolved the issue! 

For those of you who added your e-mail through warframe.com and have not received a confirmation email, on login you should have the "Resend Verification Email" button in your Options > "Account" tab.

...

6 hours ago, (PS4)Hikuro-93 said:

Ok, should those who didn't confirm yet hold off until a fix comes out?

I just found out about this (not the problem but the "deal" itself) and I'm wondering if I should just wait.

TY for the effort!

This is no longer an issue for any future attempts to add an email, we plugged the cork on that last night - so no risk of duplicates!

51 minutes ago, [DE]Danielle said:

Hey Tenno! 

We've hot-dropped a fix on all console platforms that prevents any future email-add attempts from creating multiple forum accounts. We are still looking at our options for those of you who have ended up with duplicate accounts before we put the preventative measures up. 

It's obviously very odd to have multiple forum accounts, but like Letter13 said, we've come across this issue in the past (for unrelated reasons to this most recent problem) so we are not unfamiliar and have been able to fix it in the past. We will keep you updated as we work on a solution. 

Apologies for the trouble and we appreciate your patience as we hit the 8:15 PM ET mark here at home base and our troops are thin. 

We did a scan of accounts that had added their email to their profile and compared that list to see if the same people ...