World of Warships

World of Warships Dev Tracker




24 Jan

Comment
    Ahskance on Forums - Thread - Direct

Customer Support Ticketing bad behavior is absolutely important for lessening that bad behavior in the game.

A single player that rages in chat could play 10 games in a night and impact 23 x 10 = 230 other players with their behavior in a single play session. Creating a Customer Support Ticket will see the issue checked, verified, and addressed. Infractions to the rules rarely escalate to Permanent statuses, but it starts the journey if that's where it ultimately has to go or hastens the process if it's already started. That and 230+ people a night don't have to read/block some raging person in chat.

Same issue with people that intentionally throw Ranked matches or try to intentionally ruin the game experience of others. Customer Support Tickets get those issues logged, addressed, and escalated if they continue.

Comment
    Ahskance on Forums - Thread - Direct

I'm not sure what you're referring to here? Can you send me a link to what you're talking about?

Comment
    Ahskance on Forums - Thread - Direct

Our company is headquartered in the EU so we follow GDPR. You can learn more about that here if you'd like: https://gdpr.eu/

In short, the information between the player and us is private, so we do not share details about actions taken. This choice is larger than personal preference and attempted deterence value.

I continue to encourage players to make Customer Support Tickets so problems can be escalated and dealt with. If there is something particularly egregious, please let me know the Customer Support Ticket number.


23 Jan

Comment
    Ahskance on Forums - Thread - Direct

I can personally speak to this. The Replays are viewed and actions are taken.

It's taken some work to restore confidence in Customer Support Tickets as many players used to believe they did nothing. As those concerns have been addressed, we've seen players that are more willing to make Tickets and bad behavior sanctions being able to be escalated to heavy or permanent results. Customer Support Tickets help us make the game better <3

Comment

It was certainly quite popular - I know I'd like another one myself :)

Comment
    Ahskance on Forums - Thread - Direct

Tickets absolutely do matter. We can't share what we do when we issue sanctions, but every sanction from a Ticket allows for the next to be escalated if the problem persists!

For Battle Chat problems: https://na.wargaming.net/support/en/products/wows/help/31336/31337/31345/31346/

For Intentionally Throwing/Griefing (note: playing poorly happens to us all, this is for actively not-ok behaviors): https://na.wargaming.net/support/en/products/wows/help/31336/31337/31345/31346/

Comment
    Ahskance on Forums - Thread - Direct

We're trying to lock-down why this is happening. Can you provide a "WGCheck" report?

If you are using Steam, you can find the program labeled as "GameCheck", in a subfolder named GameCheck.

Comment
    Ahskance on Forums - Thread - Direct

I created a large post that details the entirety of the Dockyard missions as a reference that can be used!

Comment

Update modifications for client version 12.0.0.0

Updated modification "BattleFrame Minimap"


Updated modification "Names of Ships in Russian [RU]"


Updated modification "Customizable Panels by Roslich"


Updated modification "Advanced Chat BADoBEST"


Updated modification "Companion"


Updated modification "Battle Expert", alwaysShowMod: false


Updated modification "Customizable Panels by hakabase"


Updated modification "Customizable Panels by BADoBEST"

Update modifications occurs when you start ModStation and does not require reinstallation of the program, just run the program and, if necessary, apply the update previously installed modifications of the game.

Post
    on News - Thread - Direct
Earn BP Points, advance through the progress bar to new levels, and receive rewards! Read more
Post

Ganhe Pontos do PB, preencha a barra de progresso para alcançar novos níveis e receba recompensas! Leia no portal

Post

Earn BP Points, advance through the progress bar to new levels, and receive rewards! Read it on the portal

Post

¡Obtengan Puntos del PB, avancen a través de la barra de progreso hacia nuevos niveles y reciban recompensas! Leer en el portal

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@Maple_Chan_ Please fix current version.

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Please fix current version.

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Please fix current version.

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Please fix current version.

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Please fix current version.