As noted in the response, we unfortunately cannot share actions taken because of privacy concerns. I can give you some insight on how the system works though; we work on a pretty standard escalating offence system, so if this was the first time this person was being actioned, it would be a short duration chat ban, escalating to longer durations and eventually a permanent chat ban if the behavior continues.
I know submitting a ticket is a fair amount of effort and it sucks to not directly know what's being done as a result, but please don't feel like it does nothing; the ticket system is absolutely the best way to get something done about bad behavior in game.