Hey @Ken_Sheru,
This can pop up if you're switching platforms on the same account within a short amount of time, sorry for the trouble.
We're looking into ways to reduce that timeframe in the future, but for the time being it's just a matter of waiting a bit longer before trying to log back in on a different platform I'm afraid.
Hey @nekotatsun4,
Unfortunately we can't look into bans here on the forums, but if you reach out to our terms of service team they'll be able to look into this for you.
Hey @colinbian,
Unfortunately we can't help with bans here on the forums. If you want to raise a dispute, I recommend that you reach out to our terms of service team. They'll be able to take a look into this for you.
You can submit up to 3 disputes. Once ToS has investigated your account 3 times and the ban has not been overturned, it will need to remain in place.
Hey @ciel611,
Unfortunately we're not able to help with bans here on the forums. If you've been banned and would like to raise a dispute to try to get unbanned, I recommend that you reach out to our terms of service team. They can take a look at this for you.
Hi there, @96a9e0f726718ff7
We're not able to help with bans over Answers HQ. You'll need to submit a dispute with Terms of Service. To do that, please follow the instructions here. Thank you.
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Again, please do not post content on the forums if it resulted in an account action.
We cannot make changes to your account here on the forums, so I'll be locking the thread at this point.
As has been mentioned a few times, if you believe an action was place on your account in error, you'll need to appeal with our Terms of Service team using the steps below.
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Hey @Lak991115,
Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned then I recommend that you reach out to our terms of service team. They can take a look at this ...
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Hey @INaFuTaI,
I've edited the post to remove the content that's been actioned in-game. If it resulted in an account action, please don't re-post it on the forums either.
While I understand you're saying this was a result of mistranslating a Korean phrase, looking back over the account I do see an email was sent 3 days ago showing the exact language that resulted in the most recent account action.
This was the usage of certain English abbreviations for inappropriate remarks which resulted in the action, please take a look back for this email or on your case hist...
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please wait 24 hours for the coins to arrive in your account.
If it's still not there, please try the suggestions in this thread.
The thread is rather old at this point though, so in accordance with our rule about necroposting, I will be closing it now. If the issue persists, please open a new thread.
Hey @GGuu13,
I've moved your post out to a new thread since it wasn't related to the topic it was posted in originally.
Typically speaking our Terms of Service team would not remove a ban if the activity was confirmed to be coming from this account, regardless of who may have been behind the keyboard at the time. Since you would be responsible for any activity that takes place on your account, that would be why we aren't able to assist in situations involving account sharing.
You're certainly welcome to ...
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Great, once you've submitted a case they will be in touch just depending on how many other cases are ahead of yours in their queue.
You can keep an eye on your email or your case history page here to see once they update the case for you.
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devtrackers.gg
