Apex Legends Dev Tracker

Hey folks,
The team is aware and tracking this. Thanks for reporting as well 🤗

Hi @Refis2089 

 

I would recommend reaching out to our support for further account assistance. 

 

Create a support ticket on our help site with this link.

 

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want t...

Read more

Hey @rukana0822,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

@lonkleviosaaa 

 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started:

https://help.ea.com/help/faq/using-ea-help/

Thanks.

... Read more

Hey @xdbbb6,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hi @pixlheart,

If you have a negative coin balance, that means a refund was provided but your account had already spent the coins.

If you didn't request the refund, you'll want to check with Microsoft or anyone else who may have had access to the account to make that request on your behalf.

Any coins added to the account in the future would go towards repaying that negative value before being available for use on the account.

Hello, @YingYingYingYo 

 

At the moment the following languages are supported on Answers HQ:

 

•  ...

Read more

Hi there, @frozenyuri28 

 

I'm sorry to say, we're not able to help with banned accounts over Answers HQ. Unfortunately, if you've already submitted 3 disputes, there's nothing else that can be done as ToS has performed multiple investigations and could not find anything that warrants overturning the ban. More information on banned accounts can be found in the article ...

Read more

Hello, @updatebom 

 

At the moment the following languages are supported on Answers HQ:

 

•  ...

Read more

Hello, @fqgqge51351 

 

At the moment the following languages are supported on Answers HQ:

 

•  ...

Read more

Hi @sparks13 

 

If our support has or is currently looking into something then we may need to simply wait from here. 

 

Thanks!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP bu...

Read more

Hi @Phonerax1,

Sorry to hear you had accidentally unlocked another legend with the wrong currency.

I'm afraid once that's selected and confirmed however, we aren't able to remove that to refund or exchange the coins for tokens unfortunately.

Hey @Buddylightyear,

 

I'm afraid heirlooms and other in-game purchases aren't able to be refunded or exchanged once the purchase is made, sorry.

 

I'd definitely suggest keeping an eye out for official news here for any other information as leaks can often be wrong, misleading, or incomplete.

... Read more

Hi @sparks13 

 

Have you already reached out to our support to take a further look?

 

How to use EA Help

 

Cheers!

 

... Read more

Hey @bimuxianyu,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @XxpejayxX,

 

Have you already tried reaching out to our live support team to see how they can help you with this?

Wees aardig voor elkaar | Be kind to each other

@RHC_QHU777 

 

We can't help over Answers HQ. Only ToS can investigate an account and possibly overturn the ban. You can submit up to 3 disputes. So, if you haven't used up all 3, you're welcome to submit another dispute. ToS will perform another investigation and let you know what the outcome is.

Hi there, @RHC_QHU777 

 

I'm sorry to say, we cannot help with banned accounts over Answers HQ. You'll need to submit another dispute if you haven't done this 3 times already. More information on bans, as well as instructions for disputing the ban can be found here.

... Read more

Hey @getbetterfnc,

Please note that some platforms use different Wallets, so you may not be able to use your Apex Coins across all platforms. Once you’ve bought an item, it’ll be available on all platforms. You can find more information here.

Hey @NAHGNIW,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more