Hey @BenziCat,
While you're certainly not expected to remember everything, we do expect the account owner to be able to provide certain details about an account, including some things that should never change such as the date of birth of the registered account owner.
Ultimately, if our support team cannot verify enough information about an account, for security reasons they will not be able to make changes.
This is not something we can help update on the forums however, so please ...
Read moreHey @BenziCat,
As a heads up, I've edited your post to remove the support chat details and to change the font to a normal size so the post can be read.
Sorry to hear someone else had gotten into your account. To be clear, your account was not hacked by EA, but it certainly appears someone had access to your login information and had made some changes in the past. Our support team actually locked the account to prevent further changes from occurring until we could verify the proper account owner. This is why you weren't able to make additional changes to the account. Because of that, and since you no longer have access to the email registered to the account, our support team will need to verify some additional details before any changes can be ... Read moreHey @xxdinoss I am sorry to hear you are experiencing trouble with your account. I recommend contacting our support team through our website, as we are unable to access your account details on this public forum.
To create a new case and initiate a chat, please follow these steps:
Hey @mzzz_218,
Please be cautious with what information you're sharing on the forums, as these are public and visible to anyone. I've edited your post to remove the attachments and some other personal details.
As you mentioned, the account was temporarily locked because someone else appears to have gained access to the account. If you haven't already, please be sure to go through as many of ... Read more
Hey folks,
We are aware some Battle Passes appear to be reset or have missing progress. We're also looking into some reports of other content appearing that wasn't previously owned.
We'll share more information once we have any updates on the situation, thanks for hanging in there in the meantime!
Hello @Verziaa,
you're guaranteed heirloom shards every 500th pack. So if you haven't gotten them yet, that means that you're still below the 500th pack. Of course, there is a chance of getting heirloom shards beforehand as well, in which case the counter would reset.
Hi @Deity1277242, and @zhoulaodiao,
At the moment the following languages are supported on Answers HQ:
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