EA_Aljo

EA_Aljo



06 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @YingYingYingYo 

 

At the moment the following languages are supported on Answers HQ:

 

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @frozenyuri28 

 

I'm sorry to say, we're not able to help with banned accounts over Answers HQ. Unfortunately, if you've already submitted 3 disputes, there's nothing else that can be done as ToS has performed multiple investigations and could not find anything that warrants overturning the ban. More information on banned accounts can be found in the article ...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @updatebom 

 

At the moment the following languages are supported on Answers HQ:

 

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @fqgqge51351 

 

At the moment the following languages are supported on Answers HQ:

 

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01 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

@RHC_QHU777 

 

We can't help over Answers HQ. Only ToS can investigate an account and possibly overturn the ban. You can submit up to 3 disputes. So, if you haven't used up all 3, you're welcome to submit another dispute. ToS will perform another investigation and let you know what the outcome is.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @RHC_QHU777 

 

I'm sorry to say, we cannot help with banned accounts over Answers HQ. You'll need to submit another dispute if you haven't done this 3 times already. More information on bans, as well as instructions for disputing the ban can be found here.

Aljo.png... Read more

18 Apr

Comment
    EA_Aljo on Forums - Thread - Direct

@Jayger_TW 

 

You're welcome to continue this with support. We cannot help with bans over Answers HQ. 

Aljo.png
Comment
    EA_Aljo on Forums - Thread - Direct

@Jayger_TW 

 

Unfortunately, we're not going to be able to help with this. If all 3 disputes have been used, the ban will need to stay in place.

Aljo.png
Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @Jayger_TW 

 

I'm sorry to say, we can't assist with banned accounts over Answers HQ. If you haven't submitted 3 disputes yet, you're welcome to submit another by following the instructions in the article here. Thank you.

... Read more

17 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @KaneAK 

 

At the moment the following languages are supported on Answers HQ:

 

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16 Apr

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @PierrelyO 

 

We're not able to help with hacked accounts over Answers HQ. You'll need to contact an advisor to get some assistance. Please follow the steps here to open a case with support. 

 

You can find more information on bans in this ...

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @TauntingRihno 

 

We're not able to help with hacked accounts over Answers HQ. An advisor will need to assist with this. To get in touch with one, please follow the instructions here. Thank you.

Aljo.png... Read more

13 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @zrbg911 

 

We're not able to help with banned accounts over Answers HQ. Please see the article here for more information as well as instructions for submitting a dispute. Thank you.

Aljo.png... Read more

09 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

@AshPanda1 

 

It's not an automated process. Someone reviews the account to see if the action taken wasn't warranted.

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06 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @somar17suiren 

 

At the moment the following languages are supported on Answers HQ:

 

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Thread locked. In the future, these reports need to be sent to a mod or CM via private message.

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03 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

@aerdogmus93 

 

As a test, can you change your connection to use a mobile hotspot? I'd like to see if it works when on a different network than the one you normally use.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@aerdogmus93 

 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @HUAWEI505 

 

At the moment the following languages are supported on Answers HQ:

 

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @aerdogmus93 

 

Which platform are you playing on?

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