EA_Aljo

Hi there, @zrbg911 

We're not able to help with banned accounts over Answers HQ. Please see the article here for more information as well as instructions for submitting a dispute. Thank you.

@AshPanda1 

It's not an automated process. Someone reviews the account to see if the action taken wasn't warranted.

Hello, @somar17suiren 

At the moment the following languages are supported on Answers HQ:

•  ...

Thread locked. In the future, these reports need to be sent to a mod or CM via private message.

@aerdogmus93 

As a test, can you change your connection to use a mobile hotspot? I'd like to see if it works when on a different network than the one you normally use.

@aerdogmus93 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hello, @HUAWEI505 

At the moment the following languages are supported on Answers HQ:

•  ...

Hello, @aerdogmus93 

Which platform are you playing on?

@AshPanda1 

I get that desire to clap back at someone. However, if you do it in a manner that breaks the rules, chances are good you're going to be actioned for it. As you know, we can't help with bans over Answers HQ. You'll need to submit a dispute if you haven't done that 3 times already. Instructions for this can be found here.

@MyAimbotsEnabled 

The best I can advise is to submit another dispute if you haven't done this 3 times already. Unfortunately, there's nothing else I can do to help.

@ZennyJ 

Our Terms of Service team investigates every dispute. We don't want to ban anyone. We want everyone to keep enjoying our games so they always do a thorough investigation.

@MyAimbotsEnabled 

There is nothing else I can do to help with this. You'll need to wait for a response from ToS. Please keep an eye on your email. Thank you.

Hello, @MyAimbotsEnabled 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here.

Hi there, @AlphaRookie 

We're not able to help with missing content over Answers HQ. Please open a case with an advisor here so they can investigate this for you. Thank you.

Hi there, @Halilicin 

Try deleting the personal saved data for Apex Legends. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate Apex Legends and delete the saved data.

Hello, @NitiNHegdE2002 

I removed the image showing personal details. This is one of the ways you get hacked. Please make sure you DO NOT post any personal details that can be used to gain access to your account.

We cannot assist with bans over Answers HQ. You'll need to submit another dispute if you haven't done that 3 times already. Instructions for disputes can be found ...

Hi there, @ANTITNA69 

I'm sorry to say, we're not able to help with this over Answers HQ. You'll need to contact an advisor again to get some assistance. To do that, please open a case here. Our chat advisors are not bots.

Hi there, @DekuTheQuirkyBoy 

Unfortunately, there is no way to transfer progress between accounts.

Hi there, @wyqnp 

We're not able to help with missing content over Answers HQ. Please open a case with an advisor here so they can investigate this. Thank you.