EA_Lanna

Thanks for letting me know it helped @Svrze! 😄 All the best with it. ____________________________________________________________

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Hi @Svrze,

 

Sorry to hear the EA Help site's been acting up for you. Try these categories for now and once in touch with an advisor let them know the issue so they can update the categories on their side to more accurately reflect your issue: 

 

1. Open up an incognito window and without logging in to the site go to ...

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Hi @IanRogue, 

 

I'm sorry to hear there hasn't yet been a response from the support team. A few other threads here have reported something similar, that it's been really slow hearing back from the support team. Email can sometimes take longer as more people opt for it but for SWGOH cases, the first case needs to be an email sent in from in0game to send through details the support team needs to help from there with SWGOH cases. As you've already sent in the initial case through in-game, let's try another approach:

• grab the case number, along with your ...

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Hi @IanRogue,

 

Our support team can take a look into the content purchased if you get in touch with them. The best way to contact our support team is by creating an in-game ticket. This sends details about the account and means our support team can help them out faster. It'd be good to have your ...

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Hi @gzhn3nfb06bb, 

 

Sorry for the confusion, this isn't something I can help with on Answers HQ. You'll need to stick with the support team on this one. Please create a new case using the steps here:

• Get help in STAR WARS™: Galaxy of Heroes with your Player ID

Just a...

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Hi @gzhn3nfb06bb, 

 

Ok, you may not have given them the correct EA account information. 

 

It may help to :

• Log into your EA account and confirm these details from this page 
  
  • The username: You can see your E...

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Hi @gzhn3nfb06bb,

I'm not sure I understand. When you say username, do you mean your username in the SWGOH game, your EA account username, or the name you entered in the first and second name on your EA account?

And they said your username was NOT different? ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too bu...

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Hi @gzhn3nfb06bb, 

 

If your date of birth was input incorrectly, you'll need the help of the EA support team to update that. There are restrictions in place that remove that option on underage accounts to help prevent minors from tweaking their date of birth to get around the restrictions and access features like online game modes and chat. 

 

If your account is set to underage by mistake, contact the support team directly so they can help you update it. The fastest way to get it is by contacting us in-game. ...

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