Original Post — Direct link

This is so damn annoying. I can't believe they didn't fix it in the new update. I have no map so I can't fast travel. My HUD is totally gone. This is on PS4 and I'm 89 hours into this game. There is no freaking way I'm starting this over. Get it together! Nothing like spending $100 on an unplayable game.

over 3 years ago - Ubi-Borealis - Direct link

Hello all!

I've gathered a few reports that the HUD has began to disappear/is missing following the quest "Road to Hamartia." As this issue is slightly different to Halfdan not helping you to force open the door, I felt it was best to open a new thread about the issue so we can keep all the information about this investigation in one place 😊

Please be assured that the development team is aware of this issue and they are currently investigating further. At this moment in time, they have been unable to reproduce the issue on their end. To assist in the investigation, they would like to gather the following information from players:

  • What were you doing before they encountered this?
  • What features are unavailable to you?
  • What quest is currently active?
  • Can you please send any images or, preferably, a video that shows this issue in-game?


Additionally, the development team would like to collect the save files of affected players. If you play the game on PC/PS4, could you please open a support ticket and submit your save file for investigation. Once you've opened a support ticket, please can you share your ticket number within the thread, so we can ensure the data is passed on for investigation.

We apologise for any inconvenience that has been caused, and thank you all for your patience as we take a closer look at this issue.

over 3 years ago - Ubi-Borealis - Direct link

@safa69 - Thanks for taking the time to answer those questions for me, and for sharing your experience 😊 Would you be able to send any images or provide a video that shows your HUD has vanished, so we can add this to your report? Thanks!

over 3 years ago - Ubi-Borealis - Direct link

@safa69 - Thanks for sharing your case number! I've now passed on your video to the development team for further investigation 😊 At this moment in time, we shouldn't need anything additional from you, but if we do require any more information we'll ask for it within this thread.

over 3 years ago - UbiKobold - Direct link

@guest-zmbqyyge Hey there. I am sorry that this has been occurring! Could you please complete our guide here and test your game again? Then, if this persists, would you be able to send some images or a video from your gameplay? For a video just post it to YouTube as unlisted and then post the link here.

over 3 years ago - Ubi-Borealis - Direct link

Hey there @safa69!

At this moment in time, we have no further updates to share regarding the investigation. The development team are still interested in collecting the save files of affected players, as well as the additional information requested below.

Once we have any new information to share regarding the investigation, we will reach out within the forums. Thank you for your continued patience as the team takes a closer look at this 😊

over 2 years ago - Ubi-Borealis - Direct link

Hello there,

As we have had no reports of this issue with the HUD disappearing in "Road to Hamartia" persisting in game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble with the HUD disappearing, please don't hesitate to create a new thread so we can investigate further.

Thanks! 😊