I bought the game on Epic Games and then I linked my Ubisoft and Epic Games accounts but I am still getting the "Ubisoft Login Required" message and I can't opening the game. I'm also can't see the game in my Ubisoft library. I chatted with Epic Games live support but they said that to contact with Ubisoft. Please help? I wan't to play?
Hey folks! I do sincerely apologize that you're encountering this frustrating issue. Our teams are currently investigating these errors.
In the meantime, players have reported that clearing the cache in your Epic Launcher and then running both the Ubisoft Connect client and Epic Games client with administrator rights resolves this.
Make sure, in addition, that you're only launching the game itself from the Epic Games Launcher.
Thanks!
Hi @m0nk-3 apologies for the late response and thanks for the update, I'm pleased to hear that you are no longer experiencing an issue.
Hey @Dan_McNobre, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with launching The Division 2.
Please do mind that your issue is quite different from what's been originally posted.
I've had a closer look at your account and in order to troubleshoot this, give the following steps a go first.
Should issue persist, we will need you to get through to us directly, therefore in order to do so, please use one of the channels below:
Hope this helps and if you have any further queries, let us know!
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