Original Post — Direct link

The uplay store simply won’t load on Xbox series X. It stays locked in a loading state with nothing but an animated background and never loads the store.

over 2 years ago - Ubi-Froggard - Direct link

Hey @pesto

I apologise for the delay getting back to you on here. Are you still having the issue currently? Is it the Ubisoft Connect menu where you unlock rewards that you are trying to get to? If so, you can access that on the Ubisoft Connect website too.

over 2 years ago - Ubi-LadyBlue - Direct link

Gotcha @pesto

To better help me understand what's happening as Uplay was converted to Ubisoft Connect a while back, could I have you grab me an image or short video clip?

Thank you!