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game crashes random times on my PC, can Ubisoft make a proper update to fix that problem? i'm updating windows and drivers.
game crashes random times on my PC, can Ubisoft make a proper update to fix that problem? i'm updating windows and drivers.
Hey there guys,
Thank you for reaching out to us, sorry to hear the game is crashing for you!
As a starting point, could you please first ensure you have given all of the steps in our PC troubleshooting guide a try and let us know if there's any changes?
This is particularly key if you're having issues with multiple titles.
Should the issues then continue, please create a case on our Support Site and attach your DxDiag and MSinfo system files so we can take a closer look into what may be causing the crashes.
Please also make note of what you're doing / where you are in-game when you crash as this may also be important information.
Thank you!
Thanks for this @HT89488 !
Taking a look I can see we've already responded to you with some additional steps to try, please give these a try when you're next available and let us know if there's any change!
@HT89488 - I'm very glad to hear that my colleagues were able to assist you via your support case to locate the cause of the crashes and resolve them! It's much appreciated that you took the time to reply here on the forums to share the solution with other players as well. I'll mark your reply as the resolution for the thread, so that any other players visiting it can refer to it for more information about what helped you! 
Let us know if you require any additional assistance in the future, and enjoy the game!
@longjohn119 - We have a list of background applications in this troubleshooting article that are known to have the potential to interfere with Ubisoft titles. iCue isn't one of them, but it does also fall under RGB software, so in this case appears to have been responsible. If ever having similar issues, take a look at the article and see if you have anything from the list running that could be a potential cause!
Hello @liquidsnake911,
Sorry to hear that your game keeps still crashing after performing the troubleshooting steps. Have you contacted our team with your diagnostic files by any chance? If not, you can find more details on how to contact us and extract your diagnostic files in the thread from September 10 from @Ubi-TheBerry.
Once your case is submitted, our team will be more than happy to investigate it further for you. Many thanks!