Original Post — Direct link

I 've been dealing with an issue lately where I keep trying to make the claim of the Ezio Auditore outfit in AC valhalla work but with no success. I think I am meeting the requirements by having already played two AC games with the same account but the Ubisoft Reward keeps staying locked making it no possible for me to make a claim. I played AC II and ACV. Should I play two AC games except the ACV game itself?? Is there something I am missing here or anything I should do on my end? Please, any help would be greatly appreciated.

almost 3 years ago - Ubi-SpaceCats - Direct link

@jkotsis Hey there! I'm sorry to hear you cannot claim your Ezio outfit in Assassin's Creed Valhalla.
In order to claim this outfit, you will have simply needed to play two Assassin's Creed games (WIth Valhalla being able to be counted as one) on the same Ubisoft account.

If this is the case, and you are still unable to redeem the outfit, I'd reach out to our team at the Support Website  with screenshots showing you being unable to claim it.

over 2 years ago - Ubi-LadyBlue - Direct link

Hey @gunblade and welcome to Discussions!

I'm sorry you're having some trouble claiming that outfit as well. You would need to make sure you've launched both games on the same account. Unfortunately, owning both isn't quite enough.

If you're still not able to claim it despite meeting the requirements, I'd recommend creating a Support Case with the screenshots mentioned above to see if we can get this figured out with you.