Original Post — Direct link

Hallo zusammen
Ich habe mir vor einer Woche das AC Valhalla gekauft. Ich spiele es auf der xbox one. Leider habe ich keinen Ton bei den Dialogen und auch die Untertitel funktionieren nicht. Das neuste Update ist gemacht. Wer kann mir helfen?

over 2 years ago - Ubi-Nacho - Direct link

@corylee19 Hello there!

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.
 
If you'd prefer to receive support in your native language, you're welcome to create a support case on our website - https://www.ubisoft.com/help

If you still require assistance and would like to request support in your preferred language in the German language forums.
 
Alternatively, if you'd like to translate your query we'd be happy to assist you here.
 

over 2 years ago - Ubi-Viral - Direct link

@spirantcrayon22 Sorry to hear that you are having issues with the dialogue in-game.

Can you please answer the following:

Was this issue present from the start of the expansion and if it happened in previous content (River Raids, Ostara Festival,...)?
When did it start occurring - after a specific quest or action?
Are you able to provide a video of the issue please?

Once we have this information we will be able to investigate further.

Thank you.

over 2 years ago - Ubi-Viral - Direct link

@spirantcrayon22 Ah I see, thank you for doing that.