[2022] Save data is missing

Hi @razor8674 I'm sorry to hear that you are experiencing issues accessing your save data.

To confirm you installed an update for the game and then when you launched the game all of your save data is missing is that correct? And you are now receiving an online service error.

Can you confirm the following:

• When you last had access to your save data
• Which platform you play the game on? Xbox One, Xbox Series X|S or both?
• When does the error message appear?

Could you also provide screenshots of the main menu screen and the error message.

Hi @sky0ti I'm sorry to hear that you are also experiencing the online service error.

Can you confirm if you save files are also affected or do you just receive the error message? Could you please provide a screenshot of the error message.

Did you also only start receiving the error after installing the latest update?

Hello @Sky0ti and thanks for the screenshot provided.

Could you please respond to the questions we've asked you before:

1. Have you started to experience the error after installing the latest update?
2. Are your saves are affected or you just receive the error message?

To restore a save file, you can use the Windows Backup System or Cloud Synchronisation via Ubisoft Connect PC.

Don't hesitate to get in touch with us again if you need any help.

Hello @Sky0ti and thanks for the screenshot provided.

Could you please respond to the questions we've asked you before:

1. Have you started to experience the error after installing the latest update?
2. Are your saves are affected or you just receive the error message?

To restore a save file, you can use the Windows Backup System or Cloud Synchronisation via Ubisoft Connect PC.

Don't hesitate to get in touch with us again if you need any help.

Hello there @Sky0ti!

I apologise for the delayed response. Are you still encountering an Online Service Error 0x20101903 when launching Assassin's Creed Valhalla?

If you haven't already, I would suggest trying these basic PC connectivity troubleshooting steps, as these steps will help to ensure that your connection to the servers is in optimal condition. Additionally, I'd also recommend ensuring that you have configured Port Forwarding correctly.

If you are still encountering this error after trying these connectivity troubleshooting steps, please don't hesitate to share an update with us so we can investigate this further.

Thanks!  

Hello @Sky0ti ,
I am sorry to hear that the error came back.
To continue with the investigation, we would like to ask you to  create a support case, as we'll need to get some system files and screenshots of and forwarded ports from you to look into this further.
If you would prefer to contact us via live chat, you can do so here and we can get your files from you whilst speaking to you on there.

As live chat isn't always available, you can also reach out through a private message on Twitter or Facebook if you prefer, as that will also create a case for you and we can then get your system files off you through there. 
 
Feel free to get back to us if you need our assistance and help.