Original Post — Direct link

After the Ostara Festival patch, I keep losing my Berserker armor and axe, which are all fully upgraded, unless I take my console offline and reload a manual save. Iā€™m scared to play while this festival is going on in fear of losing my best gear.

about 3 years ago - Ubi-Mark. - Direct link

Hello @slperdomo,

Thank you for bringing this to our attention!

I can see that this issue has been reported to the development team and it's currently being investigated. Once we have an update, we are going to let everyone know through the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

about 2 years ago - Ubi-Auron - Direct link

Hey @hefeydd_ and thank you for your insight!

I'm sorry to hear you are still experiencing this problem. I've checked the status of this issue and it is still investigated. Unfortunately, I won't be able to give any updates on it for now, but rest assured we are still looking into it!

about 2 years ago - Ubi-Karl - Direct link

Hey @eJonny, thanks for getting through to us, welcome to forums and sorry to hear you are affected by this issue as well.

Just out of curiosity, could you advise what is the messaging you receive from server error and also, how did you acquire the gear? Additionally, in order to aid the on-going review, would you be able to kindly upload your save file (where issue is present) to cloud? To do so, just simply follow steps outlined here.