Original Post — Direct link

I found this weird graphical issue on Hearthweru set:every time I jump off the edge and it appears,sometimes shows up even when I'm sprinting/running. it looks like something just stretches from my waist all the way up to my arms. I cant stand with this weird glitch because I purchased it and not got it free. Please fix this issue. I'd like to attach two photos to better illustrate

over 2 years ago - Ubi-Gizmo - Direct link

Hey there @tncob, thank you for taking the time to get in touch and for sharing those screenshots. I am sorry to see that you are experiencing a weird graphical error while wearing the Hearthweru set. That definitely looks strange. I will gladly get it forwarded over to our development team.

Could you please first provide a short video showing this in action and displaying that you are on the latest version of the game? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, if you would prefer, you could transfer the video to a PC using a flash drive and then send it to us another way, such as through a file-sharing site. Your current game version can be located in the lower right-hand corner of the main menu. The current update should state 1.5.0.1.

I additionally have two questions I would like to ask:

  1. What platform are you playing on?
  2. Does this happen often?


If you have any questions or run into any other issues, please do not hesitate to let me know.

over 2 years ago - Ubi-SpaceCats - Direct link

@tncob Thank you so much for the video demonstrating this! I'm happy to send this report to our teams for further investigation.

However, can you please try the steps below and report back to me with the results?

  1. Verify your game files
  2. Basic PC Troubleshooting


Thank you!

over 2 years ago - Ubi-Auron - Direct link

Hey @tncob and thanks for confirming this!

I've forwarded this to our development team for further investigation along with all provided videos and screenshots. If we need anything else, we'll let you know in this thread. Otherwise, please follow our forums for updates while we are looking into this, thanks! 😊