[2021] Online Service Error 0x20000005

Hello @all_wolf, thank you for getting in touch with us. At the moment we require more information on this particular error code.

What are you doing in the game and what are you trying to access, when this error code appears for you?

Would you be able to try the following troubleshooting steps for your specific platform, here, and let us know if you continue to receive this error code >

PC > https://support.ubisoft.com/en-GB/Article/000079370/
PS4 > https://support.ubisoft.com/en-GB/Article/000079390/
PS5 > https://www.ubisoft.com/help?article=000094509
XB1 > https://www.ubisoft.com/help?article=000079374
XBSX > https://www.ubisoft.com/help?article=000081017

@rickplay2021 Hey there! I'm sorry to see that you're getting this error code as well! Were you able to run through the steps outlined by @Ubi-Milky above, especially since this is happening across two games?

Hello there @bikerdude47! Welcome to the forums

I'm sorry to hear that you're encountering an Online Service Error 0x20000005. It looks like the links provided in @Ubi-Milky's previous post were for our old support webpage, which we migrated from in the recent months. This will be why an error is now appearing when you follow these. I apologise for any confusion that may have been caused by this.

As you're encountering an Online Service Error, we'd recommend that you first try these basic connectivity troubleshooting steps for your platform. These steps will help to ensure that your connection to the servers is in optimal condition. Additionally, I'd recommend ensuring that you have configured Port Forwarding correctly.

If you continue to experience this error after trying these troubleshooting steps, please don't hesitate to share an update with us within this thread so we can look into this further.

Thanks!

Hey @killnowall, thanks for getting through to us, welcome to forums and sorry to hear you are affected by this as well.

So that we could look into it further, may I kindly check the following with you:

1. At what point in-game do you receive the error message?
2. Does occur each and every time or occasionally/rarely?
3. Have you had a chance to go through steps mentioned by other representatives?
4. Would you be able to share screenshot showing the error message?

Let us know and we will take it from there!

@jermanmike Hey! Thank you for your reply and sorry to hear that you have also been experiencing this issue.

Did you try the troubleshooting and port forwarding?

@ChronoMatt888 Thank you for your reply, could you let us know what the most recent error message is that you are receiving?

Thank you.

@ubibobdylan11 Thank you for letting us know that you managed to figure this out!

If you need anything else please let us know.

Thank you.

Hello @wookyballs,

Thank you for sharing this and I'm sorry to hear that you are still unable to connect to our services.

Can you please confirm if you tried connecting to any other network (i.e. mobile one) for testing purposes? It will allow you to check if this issue is related to your ISP directly.

Many thanks and if you have any additional questions, please let us know.

@quadriflax Sorry to hear this! If you haven't already, can you please go through the steps in our Connectivity troubleshooting guide?
In addition, can you tell me if this is happening after you're using Quick resume?