Original Post — Direct link

Hi, I just purchased some helix credits I got error I got Mail but I also got Helix credits can someone from ubisoft confirm everything is good now I`m keep getting messages on phone from babka to registrate my phone but I already did, please if someone from moderators can explain me this and contact these babka guys. I got mail from ubi store that everything is fine with credits but why I`v got error before that and waited 5 min before credits showed in my store. Thank you.

about 3 years ago - Ubi-Peach - Direct link

Hi @lonehood! Sorry to hear you got an error before receiving your credits. Can you tell me what error code it was? Also, regarding repeat texts about registering your device with Babka, you would need to contact their customer support here.

almost 3 years ago - Ubi-Oxavo - Direct link

Welcome to Discussions @Kiwanmr ,

I would like to clarify if you are receiving the error 0×20000015 when trying to access in-game store?
If that's the case, please pay attention to this post where my colleague @Ubi-Keo provided detailed connectivity troubleshooting for each platform.

Please let us know if it helps.