[2023] AchievementsDownload.cpp - Unknown file extension for achievement keeps crashing the game | Assassin's Creed: Valhalla Dev Tracker

Original Post — Direct link

Hello,
AC Valhalla keeps crashing randomly, and each and every time it crashes, I check the launcher_logs and find this same error: AchievementsDownload.cpp (237) Unknown file extension for achievement. I've tried reinstalling Ubisoft Connect as suggested in another thread and that didn't solve the problem.

[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (165)
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (169)                -- Starting Ubisoft Game Launcher --
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (174)                Platform: PC.
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (182)                Exe version: 137.0.10799
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (183)                Installed version: 10799
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (184)                Built: Dec 5 2022.
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (189)                OS: Microsoft Windows 10, 64-bit Professional (build 22000)
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (194)                CPU: Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (199)                GPU: NVIDIA GeForce RTX 3060 Ti
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (204)                RAM: 16384 MB
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (212)                Timezone: UTC-06:00
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    HubUtils.cpp (229)                Command line:
[ 9660] 2023-01-01 12:53:58   [11752]   INFO    BusSettings.cpp (117)              Failed to disable start on Windows start.
[ 9660] 2023-01-01 12:53:58   [18220]   INFO    Hub.cpp (106)                  Environment is PROD.
[ 9660] 2023-01-01 12:54:00   [ 3196]   INFO    StartView.cpp (819)
[ 9660] 2023-01-01 12:54:00   [ 3196]   INFO    StartView.cpp (819)
[ 9660] 2023-01-01 12:58:08   [18128]   INFO    AccountOnlineLogin.cpp (307)           Login Type: credentials, platform: Uplay.
[ 9660] 2023-01-01 12:58:11   [18128]   INFO    AccountStartupLogin.cpp (220)          User: b98242b1-0f94-455e-b8b2-71d2249c0693
[ 9660] 2023-01-01 12:58:39   [14884]   INFO    GameStartPipe.cpp (81)              Accepted connection.
[ 9660] 2023-01-01 12:58:39   [14884]   INFO    GameStartPipe.cpp (82)              Starting game session.
[ 9660] 2023-01-01 12:58:40   [ 3196]   INFO    StartView.cpp (819)
[ 9660] 2023-01-01 12:58:40   [ 3196]   INFO    StartView.cpp (819)
[ 9660] 2023-01-01 12:58:54   [14884]   ERROR   AchievementsDownload.cpp (237)          Unknown file extension for achievement.
[ 9660] 2023-01-01 12:58:56   [14884]   INFO    ApiProcessConnection.cpp (123)          Game with process id 14192 connected.
[ 9660] 2023-01-01 12:58:56   [14884]   INFO    ApiProcessConnection.cpp (134)          Game with process id 14192 has been started with product id 7013 (branch: 'default').
[ 9660] 2023-01-01 12:58:56   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 12:58:56   [14884]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 14192 not found
[ 9660] 2023-01-01 12:58:57   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 12:58:57   [14884]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 14192 not found
[ 9660] 2023-01-01 12:58:57   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 12:58:57   [14884]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 14192 not found
[ 9660] 2023-01-01 12:59:00   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.10.0).
[ 9660] 2023-01-01 12:59:00   [14884]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 14192 not found
[ 9660] 2023-01-01 12:59:19   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 12:59:19   [14884]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 14192 not found
[ 9660] 2023-01-01 12:59:19   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 12:59:20   [14884]   ERROR   ProductConfig.cpp (212)             Notification with ID 2 does not exist in config.
[ 9660] 2023-01-01 12:59:20   [14884]   ERROR   ApiOverlayHandler.cpp (209)           Game with process id 14192 ask to show a notification, but notification id 2 does not exist in config.
[ 9660] 2023-01-01 13:01:09   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:09   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:01:13   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:14   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:01:14   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:01:14   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:02:03   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:02:03   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:02:04   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:02:04   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:02:15   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:02:15   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:04:11   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:04:11   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:04:12   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:04:12   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:04:43   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:04:43   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:07:14   [14884]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14192 connected (API version: 2.8.0).
[ 9660] 2023-01-01 13:07:14   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:10:21   [14884]   INFO    ApiProcessConnection.cpp (294)          Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:10:21   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:10:21   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:10:21   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:10:21   [14884]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14192 disconnected.
[ 9660] 2023-01-01 13:10:21   [ 3196]   INFO    StartView.cpp (819)
[ 9660] 2023-01-01 13:10:21   [ 3196]   INFO    StartView.cpp (819)
[ 9660] 2023-01-01 13:10:27   [14884]   ERROR   AchievementsDownload.cpp (237)          Unknown file extension for achievement.

almost 2 years ago - Ubi-Chiral - Direct link

Hey @sp744!

I'm sorry to hear about this crashing! And thank you for the launcher log information!

To start out I would advise the following steps! It would also be worth trying a clean boot of your system to see if you can play without crashing this way. If you're still running into issues, then let's make sure supporting software's are up to date.

almost 2 years ago - Ubi-oof - Direct link

@porjaya Thank you for chiming in and providing that additional information! If the OP encounters this issue again, we'll be able to assist them further

[2023] AchievementsDownload.cpp - Unknown file extension for achievement keeps crashing the game

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