Original Post — Direct link

I have already updated everything, before the last patch I had no problems it is unplayable now.
Have also verified the data but that did not help either

about 3 years ago - Ubi-TheBerry - Direct link

Hey there guys,

Thank you for reaching out to us and keeping this thread update, sorry to hear you're having issues running the game!

Could you please confirm the following;

  • Do you receive any error messages / codes when the game crashes?
  • Does it crash to Desktop or shut down your PC?
  • Have you attempted all of the troubleshooting steps listed in our guide here?
  • What are your PC specs (GPU, CPU, RAM) ?
  • Are you running ver. 1.3.1 (you can check this in the main menu on launch) ?
  • Do you crash at a certain point in-game (in a certain location / after performing a certain action) ?


about 3 years ago - Ubi-Borealis - Direct link

Thanks for providing us with some more information, @Alexromanoid!

We're aware of some issues with Ubisoft Connect that caused crashing following the release of TU 1.3.1. These issues should now be resolved. Are you still encountering crashes when playing Assassin's Creed: Valhalla?

If so, please can you ensure that you have completed all of these basic troubleshooting steps? In particular, I recommend disabling any background applications, as these can conflict with the game files.

If the crashing continues to persist after trying these steps, please don't hesitate to update us within this thread so we can investigate further. In particular, please include if the crashes only occur in certain locations, or if you are receiving any error messages when the crash occurs.

Thanks! 😊

about 3 years ago - Ubi-Borealis - Direct link

Thanks for the update, @Alexromanoid! I'm glad to hear that your crashing issues have been resolved 😄 If you encounter any further trouble whilst playing Assassin's Creed: Valhalla, please don't hesitate to reach out 😊