[2022] [RESOLVED] Encountering Online Service Error 0x00000004 | POST HERE

Hello there!

I apologise for the delayed response. Thank you for taking the time to report this, and to share the error code you're receiving. Error code [0x00000004] happens when a connection times out. If you're encountering this error, we would first advise that you try some basic connectivity troubleshooting. You can use the following support articles for your platform to help you do this:

• PC / Stadia
• PS4 / PS5
• Xbox One / Xbox Series X|S

If you are still encountering this error code after trying the troubleshooting steps, we would recommend opening a support ticket so our team can take a closer look at your network settings. You can open a support ticket in the following ways:

• Via the Ubisoft Support website
• Start a live chat (Please check your regional opening times first!)
• Message us on Twitter or Facebook

When opening a support ticket, please include an image of your port forwarding settings, as these will be needed as part of the investigation.

@dcarp85 - Thanks for already opening a support ticket. If you haven't already, would you be able to add an image of your port forwarding to you support ticket, as this will help the team to investigate further.

Thanks!

@verybigcinema Warm welcome to the forums! Thank you for letting us know what you've already tried in addition to letting us know how you've contacted our Support teams. Did you receive a support case number with your Twitter conversation? If so, please share that case number with me, so I can pull up the details on my end.

Hello @verybigcinema,

Thank you for your reply!

In this case, I would advise updating your Twitter conversation with a screenshot of your port forwarding (it's a part of the troubleshooting steps we provided in the previous post). It will help our team to investigate this issue further and resolve it for you

I hope it helps and if you have any other questions, please let us know!