Original Post — Direct link

Good evening. I have a huge issue and, after I tried a lot of options, still I can't play.
I state that I already played 41h and, until today, I always played with high fps and didn't have any kind of problem.
This morning I updated Windows 11 (updates codes are KB5022303 and KB890830, maybe that's not the problem, still..) and, after I reboot my PC, I tried to play ACV.
So I clicked on "Continue" and, in the loading screen where Eivor is in the Animus, after a few seconds, the game crashed and still crashes every time I try. No error code is shown, but I noticed that after the game crashes, even explorer.exe stops working fine. And even NZXT Cam, the software I use to check case temps and LEDs. I have to reboot them from the task manager to let them run again.
Only way I managed to go further the loading screen and play a little is downgrading graphic settings to lowest, but I don't understand why I have to play with those settings if I always played with maximum settings with 100+ fps..!
I already contacted the support submitting msinfo and dxdiag files, but maybe someone knows how to help me better here in the forum!

almost 2 years ago - Ubi-oof - Direct link

Hi there @Nephraim, thank you for reaching out about this crashing issue that you're encountering. I would like to look into this further and help by suggesting a few things that will hopefully fix this problem for you. Please start by completing the following steps and then let me know if this still occurs:

  • Check and confirm that both Valhalla and Ubisoft Connect are installed on the same drive as your OS
  • Unplug unnecessary peripherals (controllers, additional monitors, cameras, VR equipment, etc.)
  • End non-essential background processes via Task Manager (Overwolf, anything by Razer/Synapse, anything with a Razer logo)
  • Revert the refresh rate on your monitor back to the native settings


It's best to rule these steps out earlier in the support process as they've been confirmed to help other players with similar issues. With that said, this might also be related to the OS update that you performed prior to this crash starting. To be safe, please reinstall the MS C++ Redistributables and that should rule it out.

If this crash still happens after everything has been completed, please attach updated system files to your support case for me to review. I'd like to see what has changed and if anything else stands out after these steps were completed. Thank you!🐙

almost 2 years ago - Ubi-Verse - Direct link

@Nephraim Hi there 😊

I am happy to read that you were able to resolve the issue and that our suggestions helped!

Enjoy the game and let us know if you run into any further issues. We will do our best to help you out in case 🙂